Garry Raines
Los Angeles,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Frost Catering Company. Proven track record in training staff and streamlining operations, leading to increased efficiency and guest satisfaction. Adept in cash handling and guest engagement, driving continuous improvement in service delivery.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server, Bartender, Manager
Frost Catering Company
Raleigh, NC
01.2020 - Current
- Led team in delivering exceptional dining experiences for diverse events.
- Trained and mentored new servers on company standards and service protocols.
- Streamlined order-taking process, enhancing efficiency during peak service hours.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Supported needs of 25 person wait staff who attended to specific needs of countless customers daily for a heavy volume restaurant with social relevancy and intentionality.
Manager
Triple Barrel Tavern
Raleigh, NC
04.2018 - 10.2020
- Led cross-functional teams to streamline project workflows and improve operational efficiency.
- Developed training programs to enhance staff performance and ensure compliance with industry standards.
- Implemented strategic initiatives that increased productivity and reduced operational costs significantly.
- Established key performance indicators to monitor team success and drive continuous improvement efforts.
- Developed training programs for staff to enhance service quality and operational efficiency.
Head Server, Trainer, Bartender
Champps Restaurants
Durham, NC
03.2015 - 12.2018
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service techniques.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Managed dining room environment, optimizing seating arrangements for maximum guest flow.
- Trained and mentored 24 new personnel hired to fulfill various roles.
Education
Bachelor of Arts -
Los Angeles Pacific University
05-2028
Associate of Arts -
Johnston Community College
Smithfield, North Carolina, NC05-2025
GED -
East Carolina University
Greenville, North Carolina, NC05-2024
High School Diploma -
Southern Durham
Durham, NC05-2001
Skills
- Cash handling
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Cleanliness standards
- Customer service
- Safe food handling
- Memory retention
Accomplishments
Reduced labor costs 132% by reworking schedules.
- Resolved product issue through consumer testing.
- Reduced labor costs 12% by reworking schedules.
- Improved team productivity with morale-boosting incentives.
- Oversaw 20 employees in a bar bringing in $28000 in monthly revenue.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server, Bartender, Manager
Frost Catering Company
01.2020 - Current
Manager
Triple Barrel Tavern
04.2018 - 10.2020
Head Server, Trainer, Bartender
Champps Restaurants
03.2015 - 12.2018
Bachelor of Arts -
Los Angeles Pacific University
Associate of Arts -
Johnston Community College
GED -
East Carolina University
High School Diploma -
Southern Durham