Chelsea Smith SSW
London,Canada
Overview
10
10
years of professional experience
1
1
Certification
Work History
Developmental Support Worker
Community Living
London, Canada
12.2023 - Current
- Assist with daily living tasks such as personal care, meal preparation, budgeting/shopping, and housekeeping duties.
- Clearly communicate and collaborate with members of a team to ensure all needs are met for the people supported.
- Medication administration and documentation.
- Document services provided, goal progression, and other observations.
- Foster independence by building on individuals' abilities and developing community participation, social, and daily living skills.
Home Care Aide
Private
London, Ontario
10.2020 - Current
- Provide emotional support and companionship.
- Manage clients' schedules of appointments and social outings, and provide transportation.
- Assist the client with activities of daily living, such as eating, dressing, toileting, bathing, and mobility assistance.
- Contact medical providers on behalf of clients to follow up on appointments.
- Light household duties.
Life Enrichment Aide
Henley Place Long Term Care
London, Canada
06.2022 - 09.2024
- Develop individual life enrichment plans for each resident based on their needs and preferences.
- Assist in the planning, organization, and implementation of meaningful programs for the residents.
- Maintain accurate department records, including assessments, and program evaluations.
- Facilitate clear communication with residents, families, volunteers, and interdepartmental staff regarding upcoming events.
- Monitor and report the attendance and participation levels of residents at activities.
Supervisor
East Park Golf Gardens
London, Canada
06.2017 - 09.2020
- Provide excellent customer service to members and guests, ensuring a positive experience.
- Responsible for administration duties, including sales, data entry, answering phones, booking appointments, and scheduling staff.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed scheduling for staff, ensuring adequate coverage during peak times.
Cutsomer Service Cashier
No Frills
London, ON
08.2015 - 06.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Built and maintained productive relationships with employees.
Education
Social Service Work Diploma -
George Brown College
04.2020
Skills
- Proven ability to learn quickly and adapt to new situations
- Customer service skills
- Experience using Microsoft Word and Excel
- Critical thinking skills
- Organizational skills and attention to detail
- Excellent written and verbal communication skills
- Documentation and reporting skills
Certification
June 2023 - June 2026
Volunteer Experience
The Neighbourhood Group, Toronto, Ontario - Placement 01/01/19-04/30/19
- Supervised home visits with clients., Shadowed the housing worker during assessments.
- Data entry.
Rekai Centre, Toronto, Ontario - Placement 01/01/20-03/31/20
- Worked alongside the social worker and life enrichment team to assist individuals with concurrent disorders in a Long-Term Care environment.
- Created and facilitated interactive activities and programs with residents.
Community in Motion, London, Ontario Fundraiser 09/21
- Attended events to help with set up and take down, as well as assist participants during events.
- Reached out to local venues to promote events and fundraise prize donations.
References
References available upon request.
Timeline
Developmental Support Worker
Community Living
12.2023 - Current
Life Enrichment Aide
Henley Place Long Term Care
06.2022 - 09.2024
Home Care Aide
Private
10.2020 - Current
Supervisor
East Park Golf Gardens
06.2017 - 09.2020
Cutsomer Service Cashier
No Frills
08.2015 - 06.2020
Social Service Work Diploma -
George Brown College
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