Chelsea Knaack
Valencia
Summary
I am a motivated and detail oriented individual who is a great team player and a hard worker. My greatest strength is building relationships, and I have a talent for creating strong relationships regardless of where I am. I am passionate about keeping people as safe as possible, and most importantly, I value having fun and being collaborative, inclusive, and authentic while I do it.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Concierge
Marksman Security
Valencia
01.2025 - Current
- Administrative Support
- Skilled in using various software applications and programs including Sign In Solutions, CCURE and Avigilon.
- Identified operational inefficiencies and implemented process changes to enhance overall effectiveness.
- Delivered excellent customer service to enhance visitor experience and satisfaction.
- Monitored network activity for suspicious activities and unauthorized access to maintain security integrity.
- Developed and maintained filing systems, streamlining access to important documents.
- Provided customer service to guests visiting the office.
SECURITY OFFICER/INVENTORY
Long Beach
Long Beach
11.2020 - Current
- Maintain good relationships with the truck drivers and companies that use the property
- Logging inventory for containers and trailers - In charge of having good communication with owners and managers to continue to maintain and improve the property and drivers
- Documented trucks and containers as they entered and exited the property - Imputed truck, driver and shipment information into company data system - Keeping positive, professional relationships with anyone using the property - Keeping organization of the property
SECURITY OFFICER
Carson, Los Alamitos
Carson
06.2020 - 10.2020
- Patrolled entrances and checked for break-ins
- Trained new hires for standard operating procedures and protocols
- Kept watch at entrance making sure employees were wearing proper equipment
- Log truck information coming in and out of property
- Watched over security cameras for possible activity
WOMEN'S SOCCER ASSISTANT COACH
MIDWESTERN STATE UNIVERSITY
Wichita Falls
06.2018 - 11.2019
- Watched over group activities during travel
- Aided with practice development
- Handled all travel arrangements for team and recruiting trips
- Trained all goalkeeper sessions
- Marketed I.D Camps and youth camps
- Ran gameday operations
APPLE SALES SPECIALIST
APPLE VALENCIA TOWN
Santa Clarita
08.2017 - 07.2018
- Handled customers concerns
- Educated about the new technology and how it could benefit them
- Promoted the business side of the company
- Repaired devices
- Organized products behind the scenes to help the store run smoothly
STUDENT-ASSISTANT WOMEN'S SOCCER COACH
TEXAS A&M INTERNATIONAL UNIVERSITY
Laredo
07.2015 - 10.2016
- Handled goal keeping training
- Created itineraries for team to follow while traveling
- Prepared team training sessions
- Equipment manager- made sure all equipment was prepped and available
- Counseled female athletes
- Promoted proper stretching, warmups and conditioning exercises
DELIVERY/PHONE STAFF
LOU MALNATI'S PIZZA
Grayslake
04.2012 - 06.2014
- Received customer's orders over the phone
- Helped resolve customer's concerns with orders
- Delivered to houses in surrounding areas of the store
- Delivered large catering orders and set up food for customers in surrounding areas
- Organized safe routes to take when having to take multiple orders at a time
PHONE STAFF/DELIVERY
LITTLE ITALIAN PIZZA
Buffalo Grove
05.2010 - 06.2011
- Delivered food to customers in the surrounding area
- Took orders over the phone
- Provided a clean working environment
SALES
DELTA SONIC CAR WASH
Palatine
02.2009 - 03.2010
- Provided the best options for customers to improve the interior and exterior of their cars
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Cultivated relationships with new and existing customers to drive sales
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Responded promptly to customer queries to increase overall satisfaction
Education
BACHELOR OF ARTS (B.A.) - SOCIAL SCIENCE
TEXAS A&M INTERNATIONAL UNIVERSITY
Laredo, TX, US11-2016
ASSOCIATE IN ARTS (A.A.) - ARTS
COLLEGE OF LAKE COUNTY
Grayslake, IL08-2014
Skills
- Empathy and patience
- Appointment scheduling
- Team Leadership
- Problem-Solving
- Time-Management
- Organization
- Adaptability
- Detail Oriented
- Collaborative
- Written and Verbal Communication
- Communication skills
- Email management
- Help desk support
Certification
- Coursera- Google Cloud Cybersecurity Professional Certificate
- Guard Card
References
- Eric Cantor (Supervisor), Marksman Security, (661) 874-3572, Eric.cantor1@accesscfa.com
- Jordan Kang (Manager), Kang Consulting, (415) 336-2297, jordan.kang1@accesscfa.com
- Luciano Vieira (Manager), NCR Corporation, (443) 810-6317, luciano.vieira1@accesscfa.com
Timeline
Security Concierge
Marksman Security
01.2025 - Current
SECURITY OFFICER/INVENTORY
Long Beach
11.2020 - Current
SECURITY OFFICER
Carson, Los Alamitos
06.2020 - 10.2020
WOMEN'S SOCCER ASSISTANT COACH
MIDWESTERN STATE UNIVERSITY
06.2018 - 11.2019
APPLE SALES SPECIALIST
APPLE VALENCIA TOWN
08.2017 - 07.2018
STUDENT-ASSISTANT WOMEN'S SOCCER COACH
TEXAS A&M INTERNATIONAL UNIVERSITY
07.2015 - 10.2016
DELIVERY/PHONE STAFF
LOU MALNATI'S PIZZA
04.2012 - 06.2014
PHONE STAFF/DELIVERY
LITTLE ITALIAN PIZZA
05.2010 - 06.2011
SALES
DELTA SONIC CAR WASH
02.2009 - 03.2010
BACHELOR OF ARTS (B.A.) - SOCIAL SCIENCE
TEXAS A&M INTERNATIONAL UNIVERSITY
ASSOCIATE IN ARTS (A.A.) - ARTS
COLLEGE OF LAKE COUNTY