Chelsea Jenish
Hamilton,Canada
Summary
Creative health and wellness professional experienced in managing boutique and big box fitness studios on a national level. Hardworking and passionate individual talented in leadership, fitness/movement education, building strong team relationships, and improving the overall guest experience.
Overview
8
8
years of professional experience
Work History
Fitness Manager
Sweat & Tonic
05.2023 - Current
- Managed a team of 65+ instructors, ensuring high-quality instruction and guest satisfaction.
- Assisted in the successful opening of a second location.
- Created department structure, implementing new roles for more efficient work flow.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for growth.
- Enhanced the guest experience by addressing concerns promptly.
- Managed budgets effectively while prioritizing necessary investments in staff development or procurement.
- Recruited talent to join the team through strategic networking efforts.
- Evaluated existing SOPs and made strategies for improvement.
- Fostered positive working environment for all instructors by encouraging them to voice opinions and concerns with full support in return.
- Implemented and managed scheduling for 400+ classes a week.
Director of Group Fitness
Crunch Fitness
08.2022 - 05.2023
- Provided direct training and development support to all 13 locations within the franchise group in Canada.
- Implemented training guidelines, administrative functions, procedures, and systems needed to grow the group fitness program on a national scale.
- Interpreted management situations in real time and provided direction to execute company programming policy and procedures for group fitness.
- Created strong emphasis on team/culture building with on-going instructor education, and program implementation to help increase group fitness participation in all clubs within the franchise group.
General Manager
Crunch Fitness
08.2022 - 05.2023
- Fostered a positive working environment for all employees by encouraging staff members
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills
- Developed sales strategies and coached staff on selling tactics to maintain a high percentage of membership enrollments
- Generated leads through sales promotions, community outreach, and word-of-mouth
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance
- Maintained cleanliness and organization of the facility ensuring all equipment was in working order.
Master Trainer & Education Specialist
Crunch Fitness
10.2019 - 05.2023
- Created National level Group Fitness & Small Group Training programming for all fitness levels and specialty event classes.
- Member of the Leadership Council for Crunch Fitness Global and provided guidance for planning conventions, training, and programming on a global scale.
- Traveled across Canada to meet with franchise owners and managers to develop and launch new programming.
Community Events & Social Media Manager
Crunch Fitness
07.2020 - 08.2022
- Boosted engagement rates with the creation of compelling content for over 30 locations across Canada.
- Trained a team of 20+ group fitness managers how to improve member engagement and increase program growth via social media & community outreach.
- Monitored online presence and brand integrity.
- Organized charity events with Habitat for Humanity, Bell Let's Talk, The Salvation Army (CTV Toy Mountain), Canadian Cancer Society, and many local charities specific to each location.
- Designed marketing material for events with Canva.
- Coordinated strategy sessions between national level teams to improve upon past event engagement.
- Developed longstanding corporate partnerships.
- Launched and managed the virtual Crunch Live/Crunch at Home platforms for fitness accessability during the lockdowns.
Personal Trainer & Group Fitness Instructor
Women's Fitness Clubs of Canada
04.2018 - 01.2020
- Achieved top sales position for duration of employment.
- Recruited new clients and maintained high retention rates each month with expertise in relationship-building and personal training.
- Assessed clients and designed specific workout systems for individuals based on performance ability and needs.
- Developed, planned and led personal and group fitness sessions.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Ballet Instructor
Rising Star Performing Arts
08.2016 - 06.2018
- Taught children ages 3-18 the R.A.D Ballet Syllabus and managed the choreography and development for competitive routines.
- Provided individualized feedback to students on their technique, enabling them to refine their skills and excel in performances.
- Organized successful recitals and showcases, highlighting the progress and achievements of students.
- Implemented creative teaching methods, making lessons engaging and enjoyable while maintaining a focus on proper technique.
Education
Certified -
Standard First Aid, CPR C & AED
Red CrossClassic Instructor Certification -
Schwinn
05.2022
Certified Personal Trainer -
American Council On Exercise (ACE)
04.2018
Bachelor of Fine Arts - Performance Dance & Acting
Ryerson University (Metropolitan University)
Toronto, ON06.2012
Skills
- Excellent at Building Client Relationships
- Teamwork and Collaboration
- Planning and Organizing
- Quick Learner
- Strong Interpersonal Connections
- Project/Event Management
- Motivational & Compassionate Leader
- Good Communicator
Awards
Crunch Fitness Canada Visionary Award - 2021
Languages
English
Native or Bilingual
French
Elementary
Timeline
Fitness Manager
Sweat & Tonic
05.2023 - Current
Director of Group Fitness
Crunch Fitness
08.2022 - 05.2023
General Manager
Crunch Fitness
08.2022 - 05.2023
Community Events & Social Media Manager
Crunch Fitness
07.2020 - 08.2022
Master Trainer & Education Specialist
Crunch Fitness
10.2019 - 05.2023
Personal Trainer & Group Fitness Instructor
Women's Fitness Clubs of Canada
04.2018 - 01.2020
Ballet Instructor
Rising Star Performing Arts
08.2016 - 06.2018
Certified -
Standard First Aid, CPR C & AED
Classic Instructor Certification -
Schwinn
Certified Personal Trainer -
American Council On Exercise (ACE)
Bachelor of Fine Arts - Performance Dance & Acting
Ryerson University (Metropolitan University)
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