Chelsea Hiers-Sanchez
Tank Stream Design Dba Kooringal Australia
Carlsbad
2027
Years of experience
Dynamic, results-oriented manager with a proven track record at Tank Stream Design Inc., specializing in client relationship management and operational efficiency. Expertise in Office 365 and process streamlining enhances productivity and effectiveness across teams. Exceptional communication skills drive growth and significantly improve customer satisfaction, ensuring long-lasting partnerships. Committed to leveraging innovative strategies to achieve organizational goals,
elevate client experiences, and create efficiency.
Work History
Manager, Sales and Customer Success
- Lead customer success and operational support for North American business operations.
- Coordinate cross-functional communication between sales, logistics, customer service, and international stakeholders across U.S. and Australian teams.
- Develop reporting and process improvements that increase operational efficiency and support business decision-making.
- Manage key customer relationships, ensuring timely issue resolution and high satisfaction levels.
- Streamline workflows and support logistics planning to improve fulfillment accuracy and customer experience.
- Partner with leadership to identify operational challenges and implement scalable solutions.
Corporate Sales and EDI Coordinator
- Managed electronic data interchange systems, ensuring smooth operations for sales transactions, and enhancing operational efficiency.
- Assisted the Corporate Sales Account Managers with customer communications, order placing, showroom samples setup, and catalog proofing.
Senior Logistics Coordinator
- Oversaw client logistics and coordinated internal operations to enhance efficiency.
- Co-founded the Clinical Services department to streamline booking and coordination for over 300 residents.
Catering Sales Manager & Social Media Manager
- Oversaw catering events by establishing strong client relationships and coordinating all aspects, from planning to execution, working with each individual's budget and vision.
- Developed marketing campaigns, and enhanced social media presence to boost our clientele.
Education
Bachelor of Business Administration - Marketing
- American Marketing Association
- Gamma Phi Beta Sorority (Collegiate and Alumni)
- Order of Omega Honors Society
Skills
Advanced in Office 365
Proficient in Google Docs
Proficient in SAP
Proficient in Zendesk
Experienced in MailChimp
Experienced in FullCircle
Experienced in EDI systems
Timeline
Manager, Sales and Customer Success
Tank Stream Design Dba Kooringal Australia
2019 - CurrentRead More
Corporate Sales and EDI Coordinator
TravisMathew LLC
2016 - 2019Read More
Senior Logistics Coordinator
Solid Landings Behavioral Health
2014 - 2016Read More
Catering Sales Manager & Social Media Manager
Sportsmens Lodge Events Center
2011 - 2014Read More
California State University, Long Beach
Bachelor of Business Administration from Marketing
Read More