Chelsea Hiers-Sanchez
Carlsbad
Summary
Dynamic, results-oriented manager with a proven track record at Tank Stream Design Inc., specializing in client relationship management and operational efficiency. Expertise in Office 365 and process streamlining enhances productivity and effectiveness across teams. Exceptional communication skills drive growth and significantly improve customer satisfaction, ensuring long-lasting partnerships. Committed to leveraging innovative strategies to achieve organizational goals and elevate client experiences.
Overview
15
15
years of professional experience
Work History
Manager, Sales and Customer Support
Tank Stream Design, Inc. DBA Kooringal Australia
Vista, USA
02.2019 - Current
- Manage the customer experience and sales enablement for North American operations, facilitating smooth communication between clients and internal teams while producing reports to improve logistics and cost-efficiency across Australia and U.S. offices.
Corporate Sales and EDI Coordinator
TravisMathew Apparel
Huntington Beach, USA
06.2016 - 02.2019
- Managed electronic data interchange systems, ensuring smooth operations for sales transactions
- Assisted the Corporate Sales Account Managers with order writing, customer communication, showroom samples setup, and catalog proofing
Senior Logistics Coordinator
Solid Landings Behavioral Health
Costa Mesa, USA
02.2014 - 05.2016
- Co-founded the department, to streamline booking and coordination for over 300 clients
- Oversaw client logistics and coordinated internal operations to enhance efficiency
Catering Sales Manager & Social Media Manager
Sportsmen's Lodge Events Center
Studio City, USA
06.2011 - 02.2014
- Managed catering events, developed marketing campaigns, and enhanced social media presence to boost our clientele
Education
Bachelor of Business Administration - Business Marketing
California State University
Long Beach05-2011
Skills
- Advanced in Office 365
- Proficient in Google Docs
- Proficient in FullCircle
- Proficient in SAP
- Proficient in MailChimp
- Proficient in Zendesk
- Experienced in EDI systems
References
Available upon request
Timeline
Manager, Sales and Customer Support
Tank Stream Design, Inc. DBA Kooringal Australia
02.2019 - Current
Corporate Sales and EDI Coordinator
TravisMathew Apparel
06.2016 - 02.2019
Senior Logistics Coordinator
Solid Landings Behavioral Health
02.2014 - 05.2016
Catering Sales Manager & Social Media Manager
Sportsmen's Lodge Events Center
06.2011 - 02.2014
Bachelor of Business Administration - Business Marketing
California State University