Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Fox

Vars,ON

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Eclipse Customer Service and Dispatch Support

Eclipse Distribution Solutions
Gloucester, ON
02.2022 - Current
  • Responding to customer service requests via phone or email
  • Entering delivery and pickup requests into the Dispatch system and ensuring communication of
    these with dispatch and drivers
  • Taking calls from drivers, sharing information with dispatch, and updating system as required
  • Booking delivery appointments
  • Handling driver check-in when trip-sheets and paperwork are handed in, including ensuring
    completeness of paperwork and reviewing with drivers as required
  • Processing paperwork, including scanning, sending to customers, updating system data and
    filing correctly
  • Occasional assistance on dock if required
  • Providing support as needed to both Dispatcher and Operations Supervisor
  • Ensuring security of terminal at end of shift, including locking all office and dock doors, and
    closing/locking yard gates
  • Other duties as required

Server

Larga Baffin
Ottawa, ON
04.2018 - 10.2021
  • Serve guests food during mealtimes as needed
  • Cultivated warm relationships with regular customers.
  • Perform all kitchen cleaning duties: sanitizing, wiping, sweeping, cleaning, washing, dusting, mopping, distribute supplies, and stocking supplies
  • Sort, unpack, stock and assist in receiving supplies and to notify items needed for reorder
  • Provide clients and staff with clean and sanitized utensils, dishes and equipment
  • Communicate with various departments to ensure client's needs are met
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Performs shift change and/or closing duties
  • Maintain a safe, secure and healthy work environment by following and enforcing standards and procedures; complying with safety regulations

Head Dishwasher

Pure Kitchen
Ottawa, ON
07.2016 - 09.2016
  • Worked effectively with team members and management in a fast-paced environment to ensure a streamlined cleaning process
  • Assist with kitchen preparation's as needed
  • Shared the responsibility of cleaning the kitchen before the store closed
  • Stepped into additional roles during busy times to boost coverage of important stations.

Waitress

Urban Tandoor
Ottawa, ON
06.2015 - 09.2015
  • Accurately recorded and prepared takeout and delivery orders
  • Reservation management
  • Properly prepared and served bills
  • Communicated orders from customers to kitchen staff
  • Resolved customer complaints by ensuring positive outcomes
  • Expressed appreciation and invited customers to return to the business.

Waitress Trainee

Soca Kitchen And Pub
Ottawa, ON
02.2014 - 12.2014
  • Clear communication skills aimed at understanding customers' needs and providing corresponding services
  • Assisted customers over the phone regarding products, promotions and orders
  • Trained new waiters on setup, dish display, organization
  • Informed customers of daily specials
  • Checked in with customers to make sure they're satisfied with the service
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Education

Diploma - 911 Emergency And Call Centre Communications

Durham College
Oshawa, ON
06.2017

Skills

  • Strong interpersonal and communication skills
  • Ability to work in a high-stress, fast-paced environment, and stay calm under pressure
  • The ability to maintain a high degree of accuracy and organization
  • Excellent analytical and problem-solving skills
  • The ability to demonstrate a high level of attention to detail
  • An ability to work efficiently both independently or as part of a team
  • Knowledge of geography in the greater National Capital area,

Timeline

Eclipse Customer Service and Dispatch Support

Eclipse Distribution Solutions
02.2022 - Current

Server

Larga Baffin
04.2018 - 10.2021

Head Dishwasher

Pure Kitchen
07.2016 - 09.2016

Waitress

Urban Tandoor
06.2015 - 09.2015

Waitress Trainee

Soca Kitchen And Pub
02.2014 - 12.2014

Diploma - 911 Emergency And Call Centre Communications

Durham College

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Chelsea Fox