Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Eichelt

Fort Saskatchewan,AB

Summary

Reliable and driven professional with a strong background in customer service and team support, known for staying organized under pressure, solving problems with persistence, and creating positive experiences for clients and coworkers alike.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Manager

River Valley Chrysler (Daytona Auto Group)
Fort Saskatchewan, Alberta
03.2025 - Current
  • Serve as the primary point of contact for both customers and staff, leading issue resolution and ensuring a smooth, supportive experince during high-stress situations.
  • Manage Complex client concerns with empathy and professionalism, often acting as an advocate between departments to resolve issues thoroughly.
  • Coordinate and prioritize a high volume of service requests while maintaining detailed records and clear communication across teams.
  • Support staff by providing guidance on difficult cases, making confident decisions when standard solutions fall short.
  • Train and coach new team members, creating a collaborative and efficient work environment.
  • Maintain strong working relationships with clients, vendors, and internal teams, ensuring trust and continuity of care.

Service Advisor

Kia West Edmonton (Daytona Auto Group)
Edmonton, Alberta
08.2023 - 03.2025
  • Maintained a highly organized workplace by being detail-oriented and observant.
  • Developed and maintained strong relationships with customers to ensure repeat business, reflected in my 2024 CSI annual average of 93%. (Customer service Surveys)
  • Provided accurate estimates of repair costs, labor times, and parts prices to customers.
  • Provided excellent multitasking skills by looking after dispatching with technicians while taking 20 to 25 customer work orders daily.
  • Promptly responded to customer inquiries via phone, email, or in person.
  • Provided top-quality control and eliminated downtime to maximize revenue.

Ownership Service Manager

Genesis; Go Auto
Edmonton, Alberta
08.2022 - 06.2023
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Service Advisor

Go Nissan North; Go Auto
Edmonton, AB
02.2019 - 01.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Documented problems and corrective actions to maintain records.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Suggested additional services to customers in order to meet upsell goals.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Appointment Coordinator /Administration Assistant

Go Auto
Edmonton, AB
01.2018 - 02.2019
  • Scheduled appointments for customers in person or over telephone.
  • Assessed customer needs and responded to customer emails and calls.
  • Directed telephone calls to appropriate parties.
  • Greeted customers upon arrival and provided appropriate forms to fill out.
  • Called and rescheduled appointments for clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Created and distributed reports on internal and external finances, audits, and budgets.
  • Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
  • Worked with both internal and external users to create detailed financial reports.

Bookkeeper /Server

The Canadian Brewhouse
Edmonton, AB
07.2017 - 02.2019
  • Reported financial data and updated financial records in ledgers and journals.
  • Maintained and processed invoices, deposits, and money logs.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Reconciled and corrected issues with financial records.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.

Cash Manager

Sportchek
Edmonton, AB
01.2015 - 07.2018
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Peer Support Counselor/Administrative Assistant

Hope For Women Pregnancy Clinic
Abbotsford, BC
01.2015 - 01.2017
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Recorded comprehensive patient histories and coordinated treatment plans with the appropriate physician.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Intensive training on the medical procedures of the different options available. (Carrying to term, Abortion, etc)
  • Guided women through perinatal period by confirming pregnancy dates and setting up appointments for them.
  • Administer pregnancy tests for walk in clients.
  • Educated and advised women compassionately in event of unexpected pregnancies.
  • Organized fundraisers to help expecting mothers have the supplies they need. (Diapers, clothing, bottle, vitamins, etc.)
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.

Education

High School Diploma -

Eastglen High School
Edmonton, AB
2016

No Degree - Psychology

Columbia College
Columbia, Abbotsford, BC

Skills

  • Customer service excellence
  • Conflict resolution
  • Critical thinking and problem solving
  • Time management
  • Organization and prioritization
  • Verbal and written communication
  • Decision making
  • Adaptability
  • Confidentiality and discretion
  • Empathy and active listening
  • Attention to detail
  • Team leadership and support

Certification

First aid / CPR certificate

Pro serve certificate

Timeline

Service Manager

River Valley Chrysler (Daytona Auto Group)
03.2025 - Current

Service Advisor

Kia West Edmonton (Daytona Auto Group)
08.2023 - 03.2025

Ownership Service Manager

Genesis; Go Auto
08.2022 - 06.2023

Service Advisor

Go Nissan North; Go Auto
02.2019 - 01.2022

Appointment Coordinator /Administration Assistant

Go Auto
01.2018 - 02.2019

Bookkeeper /Server

The Canadian Brewhouse
07.2017 - 02.2019

Peer Support Counselor/Administrative Assistant

Hope For Women Pregnancy Clinic
01.2015 - 01.2017

Cash Manager

Sportchek
01.2015 - 07.2018

High School Diploma -

Eastglen High School

No Degree - Psychology

Columbia College

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Chelsea Eichelt