Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Chelsea Alvarado

San Pablo

Summary

Dedicated Private Nanny with a focus on personalized child care and development. Skilled in creating engaging educational activities that support children's growth in safe environments. Achievements include strengthening family relationships and ensuring child safety. Experienced customer service professional known for building strong client relationships and driving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Membership Clerk

Costco Wholesale Corp
El Cerrito
10.2023 - Current
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Maintained confidentiality when dealing with sensitive customer information.
  • Performed data entry tasks to update member profiles in database systems.
  • Assisted customers with inquiries regarding membership status, privileges, and benefits.
  • Coordinated meetings between staff members and prospective members to discuss product features and benefits.

Private Nanny

Novasel Family
El Cerrito
05.2023 - 09.2023
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Maintained a safe, healthy and nurturing environment for the children in their home.

Retail Sales Supervisor

Banana Republic Factory Store
Emeryville
11.2021 - 02.2023
  • Resolved conflicts between staff members or customers in a professional manner.
  • Implemented new policies and procedures to ensure compliance with company standards and regulations.
  • Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
  • Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.

Sales Associate

Banana Republic Factory Store
Emeryville
04.2021 - 11.2021
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed trusting relationships with customers by making personal connections.

Private Nanny

Hernandez Family
San Pablo
10.2019 - 06.2021
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.

Customer Service

Lucky's Supermarket
San Pablo
08.2020 - 12.2020
  • Developed processes for customer service operations to ensure consistency in customer service delivery.
  • Provided customer service assistance when required.
  • Developed solutions to improve customer service experience.

Education

High School Diploma -

De Anza High School
Richmond, CA
06-2021

Bachelor of Arts - Education Major

Berkeley City College
Berkeley, CA

Skills

  • CPR training
  • Customer service
  • Team collaboration
  • Policy implementation
  • Conflict resolution
  • Child development
  • Activity planning
  • Emergency response
  • Social skill development
  • Structured routines

Affiliations

  • Attends Youth Program to help guide young adults.
  • Very Family Orientated.
  • Currently attending Community College as a Education Major.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Membership Clerk

Costco Wholesale Corp
10.2023 - Current

Private Nanny

Novasel Family
05.2023 - 09.2023

Retail Sales Supervisor

Banana Republic Factory Store
11.2021 - 02.2023

Sales Associate

Banana Republic Factory Store
04.2021 - 11.2021

Customer Service

Lucky's Supermarket
08.2020 - 12.2020

Private Nanny

Hernandez Family
10.2019 - 06.2021

High School Diploma -

De Anza High School

Bachelor of Arts - Education Major

Berkeley City College

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Chelsea Alvarado