Keiren McCallum
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Membership Clerk
Costco Canada
04.2024 - Current
- Processed memberships and maintained accurate records of membership activities.
- Assisted customers with inquiries regarding membership status, privileges, and benefits.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Maintained up-to-date knowledge of all products, services, and special offers available to members.
- Maintained confidentiality when dealing with sensitive customer information.
- Performed data entry tasks to update member profiles in database systems.
Cashier/Cash Office Manager
Cosimos Nofrills
Toronto, ON
04.2017 - 10.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Arts - Linguistics
University of Toronto
Toronto, ON04.2025
Skills
- Customer retention
- Supervision and training
- Supervision & leadership
- Complaint Resolution
- Cash Handling
- Payment Processing
- Employee Training
- Credits and Refunds
- Policies and Procedures
- Problem Solving
- Cash Register Operations
- Reliable and Responsible
- Coin and Currency Counting
- French Language Fluency
Timeline
Membership Clerk
Costco Canada
04.2024 - Current
Cashier/Cash Office Manager
Cosimos Nofrills
04.2017 - 10.2023
Bachelor of Arts - Linguistics
University of Toronto
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