KARAN SHARMA
Brampton
Summary
Driven by a commitment to excellence, I leveraged my troubleshooting and customer service skills at Bell Technical Solutions to enhance client satisfaction and service quality. . Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. As a supervisor at Hello Fresh, I spearheaded productivity improvements by 30%, showcasing my ability to lead and multitask effectively under pressure.
Overview
4
4
years of professional experience
Work History
TECHNICIAN-TELECOMMUNICATIONS
Bell Technical Solutions
07.2023 - Current
- Provide an exceptional customer experience for our clients.
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
- Observe and follow all company Health and Safety rules and policies
- Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
- Assess work assignments, installations and services provided by dispatch.
- Install and test equipments at customer’s premises including internet modems, phone, TV boxes.
- Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines.
- Connect, disconnect and relocate cable outlets.
- Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults.
- Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers.
Sales Supervisor
SPYDER WHOLESALE
11.2021 - 03.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Effectively coached team members to reach weekly and monthly sales goals.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
SUPERVISOR
HELLO FRESH
07.2020 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
DIPLOMA IN DATABASE - DATABASE ADMINISTRATIION
CANADA COLLEGE
Montreal, QC10.2021
B.Tech - Computer Science
CGC COLLGE LANDRAN
CHANDIGARH07.2019
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Mechanical Knowledge
- Customer interaction
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
REFERENCES
Akshay Patel
Bell Technical Solutions
Field Manager
+1 (905)-452-2698
Timeline
TECHNICIAN-TELECOMMUNICATIONS
Bell Technical Solutions
07.2023 - Current
Sales Supervisor
SPYDER WHOLESALE
11.2021 - 03.2023
SUPERVISOR
HELLO FRESH
07.2020 - 09.2021
DIPLOMA IN DATABASE - DATABASE ADMINISTRATIION
CANADA COLLEGE
B.Tech - Computer Science
CGC COLLGE LANDRAN
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