Ngoc Minh Chau Nguyen
Etobicoke,ON
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
3
3
years of professional experience
Work History
Shift Leader
CoCo Fresh Tea & Juice
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Data Analyst Virtual Intern
Goldman Sachs, Business Job Simulation on Forage
05.2024 - 07.2024
- Acquired proficient command of Excel functionalities and data analysis techniques, including data cleansing, manipulation, and conditional formatting techniques.
- Acquired proficiency in automation by learning to record macros and script in Visual Basic for Applications (VBA), developing two functional macros integrated with buttons using account sales data.
- Gained expertise in data visualization and storytelling using Excel and PowerPoint by creating impactful charts and interactive dashboards.
Human Resources Intern
GE Aerospace Explore Human Resources on Forage
01.2024 - 04.2024
- Completed a job simulation involving using key HR tools and skills to help improve the HR systems at GE Aerospace
- Provided constructive feedback to a team member to help them develop and improve their performance
- Implemented the Lean Methodology by applying it to a simple everyday routine or process
- Prepared recommendations to managers in terms of which employees should receive pay rises or adjustments and established pay ranges
Education
Bachelor of Commerce - Healthcare Management
Humber College
Toronto, None04-2026
Skills
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Staff education and training
- Multitasking
- Risk Management
- Problem-solving abilities
- Reliability
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Data Analyst Virtual Intern
Goldman Sachs, Business Job Simulation on Forage
05.2024 - 07.2024
Human Resources Intern
GE Aerospace Explore Human Resources on Forage
01.2024 - 04.2024
Shift Leader
CoCo Fresh Tea & Juice
01.2022 - Current
Bachelor of Commerce - Healthcare Management
Humber College
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