Huy Hoang
Toronto,Ontario
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
9
9
years of professional experience
Work History
Manager
CoCo Fresh Tea & Juice
08.2020 - Current
- The willingness and flexibility to work multiple shifts and overtime as warranted
- Engaging communications talents, with native fluency in written and spoken English and a basic command of Chinese
- Documents sale by creating or updating customer profile records
- Cashier.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Analyzed business performance data and forecasted business results for upper management.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Cashier and Bartender
Gong Cha
06.2019 - 05.2020
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Developed good working relationships with fellow employees through effective communication.
- Balanced daily registers and generated sales reports for management.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Monitored bar inventory and promptly restocked low items before depletion.
Salesperson
BMW Automobile
Vinh, Nghe An
03.2016 - 06.2018
- Managed sales negotiations and financing options.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Described merchandise and explained use, operation and care.
- Educated customers about sales processes, warranty requirements and service standards.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Answered customer inquiries regarding product features, pricing, and availability.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Education
Bachelor of International Business -
Humber College Institute of Technology & Advanced Learning
Skills
- Microsoft Office
- Time Management
- Team Leadership
- Schedule Preparation
- Budget Control
- Exceptional interpersonal skills
- Highly responsible and reliable
- Woking well under pressure
- Friendly and positive attitude
- Staff Development
- Workforce Management
- Operations Management
- Business Administration
Activities
Volunteer work, The Toronto Triathlon Festival, Volunteering Peel, Fourteenth Annual YSM Student Awards Graduation., Friends of CNE 2018, 2018
Timeline
Manager
CoCo Fresh Tea & Juice
08.2020 - Current
Cashier and Bartender
Gong Cha
06.2019 - 05.2020
Salesperson
BMW Automobile
03.2016 - 06.2018
Bachelor of International Business -
Humber College Institute of Technology & Advanced Learning
Similar Profiles
JUSTIN SANCHEZJUSTIN SANCHEZ
Barista at Coco Fresh Tea & JuiceBarista at Coco Fresh Tea & Juice
Presley MyersPresley Myers
Barista at CoCo Fresh Tea & JuiceBarista at CoCo Fresh Tea & Juice
Lawrence ChenLawrence Chen
Cashier at CoCo Fresh Tea & JuiceCashier at CoCo Fresh Tea & Juice