Chatrron (Eric) Sadhu
Toronto
Summary
Dedicated customer service specialist strongly skilled in dynamic environments for customer satisfaction. Strong and clear communicator with customers via face-to-face interactions and designated CRM software to drive operational efficiency and foster a commitment to excellence, while maintaining optimal performance within KPI metrics.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Paymentus
Richmond Hill, ON
02.2024 - 02.2025
- Processed real-time payments using company cloud-based payment network.
- Documented progression of customer interactions using CRM software, i.e. SalesForce.
- Provided prompt support for technical issues related to payment processing.
- Maintained deliverables within desirable KPI metrics and sustained job performance within ideal parameters of the role.
- Consulted, revised, and updated biller accounts surrounding recruitment, upsells, and contract renewal.
- Troubleshooted automated payment lines for customer assistance in French and Spanish.
Sales Advisor
H&M Hennes & Mauritz
Vaughan, ON
09.2017 - 09.2023
- Processed purchases of store merchandise at cash points, while coordinating flow of multiple cash points in-store to clear queues and maintain hourly sales metrics.
- Led store initiative programs that increased ratios of customer subscriptions to company mailing list.
- Managed billing and lading for daily shipment deliveries and correspondence with superiors via CRM software.
- Aided in scheduling of staff members for shift functions based on worker availability.
- Trained new employees on store protocols, including stock and cash-point training, and standards for opening and closing.
Tour Coordinator
Worldstrides
Etobicoke, ON
03.2023 - 08.2023
- Coordinated logistics for educational travel programs, ensuring smooth execution of itineraries.
- Developed and maintained relationships with vendors to secure services, support, and contingencies for trips.
- Maintained accurate records of bookings, payments, and other essential information using advanced software tools.
- Assisted in creating promotional materials to enhance program visibility and student engagement.
- Spearheaded post-trip evaluation program that determined an increase in trip satisfaction amongst students and chaperones alike.
Executive Legal Assistant
X-Adjusters Inc.
Toronto, ON
06.2016 - 08.2021
- Managed legal documentation and correspondence, ensuring compliance with industry regulations.
- Scheduled, confirmed, and updated dates for meetings, depositions, and court appearances for legal team.
- Coordinated travel arrangements and accommodations for superiors when travelling for work.
- Implemented and revised document management systems, which improved efficiency in file retrieval and organization.
- Conducted research on legal precedents and case law to support ongoing litigation efforts.
- Assisted attorneys in preparing trial materials, including briefs and exhibits, enhancing case presentation.
Education
College Diploma - Office Administration - Health Services
Seneca College of Applied Arts And Technology
North York04-2026
Associate of Arts - Journalism
Humber Institute of Technology And Advanced Learning
Toronto10-2023
BBA - Public Administration
York University
Toronto05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Microsoft Office Proficiency
- Data entry
- Google Suite Proficiency
- Flexibility & Adaptability
- Keyboarding proficiency: 70 wpm 97% accuracy
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
Paymentus
02.2024 - 02.2025
Tour Coordinator
Worldstrides
03.2023 - 08.2023
Sales Advisor
H&M Hennes & Mauritz
09.2017 - 09.2023
Executive Legal Assistant
X-Adjusters Inc.
06.2016 - 08.2021
College Diploma - Office Administration - Health Services
Seneca College of Applied Arts And Technology
Associate of Arts - Journalism
Humber Institute of Technology And Advanced Learning
BBA - Public Administration
York University