Chasta-Kelly Nimubona
Surrey,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HKJ Inc.
11.2022 - 12.2023
- Answer inbound calls, welcome the customers and meet their needs with efficiency
- Investigate and resolve customer's concerns by delivering exceptional customer service
- Make outbound calls relating to current campaigns
- Return missed calls, and many other miscellaneous tasks such as customer follow up
- Manage customer orders by maintaining account information in a timely manner from order placement to order delivery
Sales Associate
Booster Juice
03.2020 - 10.2022
- Arranged new merchandise in appealing displays that encouraged sales and moved overstock items
- Delivered excellent customer service with floor sales and assisted customers with purchases
- Achieved daily sales goal by cross selling and promoting additional products and services
- Provided comprehensive follow-up, resolved issues and found resolutions to meet customer needs
Sales Executive
Social Concepts Group
02.2019 - 01.2020
- Expanded market share with strategic territory planning and targeted prospecting.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Sales Associate
Call it Spring
01.2018 - 11.2018
- Provided market and patent research to help the launch of new products
- Talked to clients over phone to assist them in locating their desired products
- Troubleshoot and resolve product issues, and concerns
- Presented deals and discounts for credit cards, organized, & executed presentations to clients
Education
High School Diploma - Cum-Laude
Fort Richmond Collegiate
Winnipeg, MB07.2018
Skills
- Effective communication skills with ability to interact people from different cultural backgrounds
- Excellent Customer service, critical thinking, problem resolution
- Data entry, Computer proficiency
- Quick learner, hardworking
- Friendly & reliable
- Time Management & Multitasker
- Able to work independently and effective team player
Languages
Kirundi
Native or Bilingual
English
Native or Bilingual
Volunteer Experience
Tutoring services for Biology, Chemistry, and English.
Certification
I have certifications in Customer service and Cashier training.
Timeline
Customer Service Representative
HKJ Inc.
11.2022 - 12.2023
Sales Associate
Booster Juice
03.2020 - 10.2022
Sales Executive
Social Concepts Group
02.2019 - 01.2020
Sales Associate
Call it Spring
01.2018 - 11.2018
High School Diploma - Cum-Laude
Fort Richmond Collegiate
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