Kimia Masoudi
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BMO, Bank of Montreal
02.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Trained newly hired top talent to fill key positions and maximize productivity.
Client Advisor
RBC, Royal Bank of Canada
11.2022 - 06.2023
- Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Worked closely with senior management team members regarding client relations initiatives.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Trained new staff members on customer service protocols and procedures.
Customer Service Associate
Save-On-Foods
03.2021 - 11.2022
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
International Sales Manager
Fava Pouyan Arc
Tehran
10.2019 - 11.2020
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Managed a team of sales representatives located in various countries around the world.
- Established pricing policies for international markets that maximize profitability while meeting customer demands.
- Managed, developed and tracked launch plans for new products in conjunction with internal partners, accurately forecasting quantities and delivering launch assets.
Senior Sales Supervisor
Karyan Information & Telecommunication
Tehran
02.2016 - 09.2019
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Provided detailed and accurate sales forecasts to senior management.
- Ensured compliance with sales policies, practices, and legal requirements.
- Identified and targeted new business opportunities through market research and analysis.
Sales & Marketing Business Consultant
Karyan Information & Telecommunication
Tehran
12.2014 - 01.2016
- Set goals under supervision of top performers and sales coaches, constantly refining technique and meeting or exceeding performance objectives.
- Provided strategic guidance on pricing, product development, branding and positioning initiatives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Hosted conferences, classes and staffing booths at special events or in public places.
Sales Representative
Karyan Information & Telecommunication
Tehran
10.2012 - 11.2014
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained accurate records of all sales and prospecting activities.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, BC03-2022
Bachelor of Arts - International Business Management
Asia Pacific University of Technology & Innovation
Kuala Lumpur, Malaysia 01-2012
Some College (No Degree) - Canadian Investment Funds Course
IFSE Institute
Skills
- Able to adapt and work in a diverse environment with people of different cultural backgrounds and nationalities
- Ability to maintain high self-discipline and self-motivation at all times
- Excellent command of the English language
- Microsoft office expertise
- Strong communication skills
- Top-notch customer service
- Employee training
- Team collaboration
- Problem solving
- Time management
- Multitasking
Accomplishments
- Received the Q4 Grand Ovation award
- Delivered strong business results with Sales at 189% and Sent Referrals Closed at 329% for Q4.
Certification
- Digital Marketing
- Shopify Basics
Languages
English
Full Professional
Persian
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
BMO, Bank of Montreal
02.2024 - Current
Client Advisor
RBC, Royal Bank of Canada
11.2022 - 06.2023
Customer Service Associate
Save-On-Foods
03.2021 - 11.2022
International Sales Manager
Fava Pouyan Arc
10.2019 - 11.2020
Senior Sales Supervisor
Karyan Information & Telecommunication
02.2016 - 09.2019
Sales & Marketing Business Consultant
Karyan Information & Telecommunication
12.2014 - 01.2016
Sales Representative
Karyan Information & Telecommunication
10.2012 - 11.2014
MBA - Business Administration And Management
University Canada West
Bachelor of Arts - International Business Management
Asia Pacific University of Technology & Innovation
Some College (No Degree) - Canadian Investment Funds Course
IFSE Institute
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