Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Chase Ryan

Oceanside,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Ticket Sales Representative

H&m Landing
07.2023 - Current
  • Managed an average of 35-40 incoming calls and emails per day from potential customers
  • Streamlined ticket sales operations for increased efficiency and reduced wait times.
  • Reduced customer complaints through timely resolution of issues and proactive communication.
  • Learned duties for various positions and provided backup at key times.

Retail Sales Manager

Sun Diego Boardshops
09.2022 - 04.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Hired and trained 3 associates to develop into productive team members with excellent product knowledge.

Level 7 Shift Lead

In-N-Out Burger
12.2017 - 07.2022
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Bachelor of Science - Business Administration

San Diego State University
San Diego, CA
12-2024

High School Diploma -

California High School
San Ramon, CA
06-2020

Skills

  • Goal oriented
  • Customer complaint resolution
  • Building rapport
  • Relationship building and management
  • Critical thinking

Timeline

Ticket Sales Representative

H&m Landing
07.2023 - Current

Retail Sales Manager

Sun Diego Boardshops
09.2022 - 04.2023

Level 7 Shift Lead

In-N-Out Burger
12.2017 - 07.2022

Bachelor of Science - Business Administration

San Diego State University

High School Diploma -

California High School

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Chase Ryan