Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chase Marshall

Rancho Cordova

Summary

Versatile and results-driven professional with extensive experience in healthcare, customer service, leadership, and financial services. Proven ability to provide compassionate care, manage teams in fast-paced environments, and deliver exceptional client experiences. Expertise includes patient care, recreational program coordination, mortgage loan processing, and shift supervision. Skilled in leveraging technical tools and interpersonal skills to streamline processes, build relationships, and exceed performance goals. Known fir strong organizational abilities, problem-solving acumen, and a commitment to excellence across diverse roles. Adept at fostering collaboration, maintaining compliance with industry standards, and creating welcoming environments for clients, patients, and team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
10.2023 - Current

Key Responsibilities:

  • Supervise and support team members during shifts, ensuring smooth daily operations and adherence to company standards.
  • Train, coach, and mentor baristas to deliver exceptional customer service and product quality.
  • Manage workflow to ensure prompt service during peak hours while maintaining quality and efficiency.
  • Handle cash management tasks, including opening and closing tills, balancing registers, and preparing daily financial reports.
  • Monitor inventory levels, restock supplies, and place orders to maintain product availability.
  • Resolve customer complaints and inquiries in a professional and timely manner to ensure satisfaction.
  • Enforce adherence to food safety cleanliness, and health regulations.
  • Collaborate with store management to implement marketing promotions. sales strategies, and training programs.
  • Lead by example in creating a welcoming, inclusive environment for both customers and team members.
  • Conduct regular team meetings to communicate goals, provide feedback, and foster team cohesion.
  • Strong leadership and team-building abilities to motivate and guide staff.
  • Ability to work in a fast-paced environment while maintaining attention to detail.

Mortgage Loan Officer

Ability-Ambeck Mortgage
12.2021 - 01.2024

Key Responsibilities:

  • Assess clients' financial information, credit reports, and borrowing needs to identify suitable mortgage products
  • Guide clients through the mortgage loan process, from initial consultation and pre-qualification to closing.
  • Evaluate and verify financial documents, including income statements, tax returns, and credit histories.
  • Collaborate with underwriters, appraisers, and real estate professionals to ensure seamless loan processing.
  • Clearly explain loan terms, interest rates, payment structures, and fees to clients.
  • Stay current with market trends, and mortgage products to provide expert advice.
  • Generate leads through networking, referrals, and outreach efforts to grow client portfolios.
  • Prepare and submit loan applications with accurate and complete documentation for approval.
  • Prepare and submit loan applications with accurate and complete documentation for approval.
  • Monitor loan pipelines to ensure timely processing and adherence to deadlines.
  • Utilize computer software such as Encompass, Microsoft word, Excel, Microsoft teams, Credit report platforms, Adobe acrobat, and Marketing Software.
  • Strong interpersonal and customer service skills to build trust and long-term relationships.

Activity Director's Assistant

Bethel Retirement Community
06.2020 - 05.2021

Key Responsibilities:

  • Assist in planning, organizing, and implementing a variety of recreational and therapeutic activities, including arts and crafts, fitness classes, games, and social events.
  • Engage Participants in activities designed to enhance their physical, mental, and emotional well-being.
  • Maintain an updated calendar of events and ensure participants are informed of upcoming programs.
  • Collaborate with Activities Director and staff to tailor activities to meet the interests and needs of residents.
  • Prepare and setup materials, equipment, and spaces required for activities.
  • Support the development of innovative programs by researching and suggesting new ideas and trends. Assist in managing supplies and resources, ensuring proper storage and inventory levels.
  • Strong organizational skills and multitasking abilities to coordinate multiple activities effectively.
  • Proficiency in using scheduling software and tools to organize programs and events.
  • Compassionate and patient demeanor, building positive relationships with residents.


Certified Nursing Assistant

Vintage Faire Nursing and Rehabilitation Center
08.2019 - 05.2020

Key Responsibilities:

  • Assist patients with activities of daily living (ADLs) including bathing, grooming, dressing, and feeding.
  • Monitor and document vital signs such as temperature, pulse, respiration, and blood pressure.
  • Provide mobility assistance, including turning, positioning, and transferring patients using proper techniques and equipment.
  • Collaborate with nurses to deliver personalized care plans.
  • Maintain a clean, safe, and organized patient environment including changing bed linens and sanitizing equipment.
  • Observe and report changes in patients physical and emotional conditions to the healthcare team.
  • Support patient engagement by fostering emotional well-being and promoting social interaction
  • Assist with medical equipment setup and transportation of patients to medical procedures or appointments.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ

CPT-1 License - Phlebotomy

Abrams College
Modesto, CA

Skills

  • Demonstrating empathy and patience in high-stress situations
  • Building rapport with patients, clients, and team members to foster trust
  • Troubleshooting operational challenges and ensuring continuity in services
  • Assessing and addressing client needs to provide tailored solutions
  • Microsoft Office suite (Word, Excel, PowerPoint, Teams) Google workspace, Adobe Acrobat
  • Managing schedules, calendars, and time management
  • Streamlining operations through effective multitasking and prioritization
  • Creating welcoming and inclusive environments for customers and team members
  • Handling complaints, and inquires professionally and empathetically
  • Conducting training and coaching to develop team skills and morale
  • Supervising and mentoring team members to achieve operational goals

Certification

(BLS)- Basic Life Support Certification

(EKG)-Electrocardiogram Certification

(CPT-1)- Certified Phlebotomy technician

Languages

English
Full Professional

Timeline

Shift Supervisor

Starbucks
10.2023 - Current

Mortgage Loan Officer

Ability-Ambeck Mortgage
12.2021 - 01.2024

Activity Director's Assistant

Bethel Retirement Community
06.2020 - 05.2021

Certified Nursing Assistant

Vintage Faire Nursing and Rehabilitation Center
08.2019 - 05.2020

Bachelor of Science - Psychology

Arizona State University

CPT-1 License - Phlebotomy

Abrams College
Chase Marshall