Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Charteson Robert

Toronto,ON

Summary

A skilled Customer Service Representative with top-notch oral and written communication, active listening, and analytical problem-solving skills. Customer experiences are enhanced through the employment of service-oriented behaviors, a deep understanding of customer desires, and the provision of customized solutions that build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dishwasher

Aroma Espresso Bar
05.2019 - 01.2020
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Reset and cleaned tables quickly to prepare for new customers.

Customer Service

Elemental Data Collection
06.2021 - 01.2022
  • Directed updates and changes in survey implementation and methods.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Gathered, organized, and modeled data for reports and presentations.
  • Managed over 150-200 calls per day

Barista

Aroma Espresso Bar
06.2020 - 09.2022
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Controlled line and crowd with quick, efficient service.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Served 300-500 customers per shift.

Education

Bachelor of Arts - History (BA(Hons))

Toronto Metropolitan University
Toronto, ON
04.2026

Skills

  • Opening and Closing Coordination
  • Clean and Sanitize
  • Operational Efficiency and Safety
  • Billing and Payment Processing
  • Equipment Checks and Assessments
  • Customer Experience Management
  • Scripted Calls
  • Good Judgment
  • Customer Data Confidentiality

Certification

WHMIS, Workers Health and Safety & Safety Awareness Certification

Timeline

Customer Service

Elemental Data Collection
06.2021 - 01.2022

Barista

Aroma Espresso Bar
06.2020 - 09.2022

Dishwasher

Aroma Espresso Bar
05.2019 - 01.2020

Bachelor of Arts - History (BA(Hons))

Toronto Metropolitan University

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Charteson Robert