Charo Serdena Butlig

Assist Manager with all aspects of the operations while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely clearance process flow.
• Ensure all customers standard operating procedures are followed as per the SOP.
• Monitor shipment reports to ensure total customer satisfaction.
• Build and maintaining strong relationship with customer and governmental Customs Organizations.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for a team - mentor agents and ensure that positive attitude is maintain within the team.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be continuously open and positive to implementing new systems changes and enhancements with my team.
• Arrange delivery instructions for the client to the Service provider.
• Customer service to the clients, carrier, trucker and driver to ensure that shipments are custom accepted before they cross the border or before the shipments arrived at the port/airlines.

• Maintained accurate inventory records, conducting regular audits to prevent stock discrepancies.
• Promoted a positive work environment by effectively communicating with colleagues across departments and fostering teamwork in achieving common goals.
• Provided exceptional customer service by taking ownership of issues until resolved, consistently following up on progress updates without prompting from clients or management staff members alike.
• Enhanced workflow efficiency with thorough documentation of order changes and cancellations.