Jason On
Markham,ON
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Custom Clearance Agent
DHL-VNPT Express Co., Ltd.
03.2020 - 05.2024
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
General Manager
Brotherhood Beer And Coffee
11.2019 - 03.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Employee
Visa Vietnam Canada
06.2019 - 11.2019
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Follow the Canada Immigration laws and regulations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
BBA - Business Administration And Marketing
FPT University
Ho Chi Minh City, Vietnam03.2020
Skills
- Documenting information
- Problem-solving skills
- Organizational Skills
- Positive Attitude
- Goal-oriented mindset
- Report Generation
- Time Management
- Attention to Detail
- Adaptability
- Reliability
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Custom Clearance Agent
DHL-VNPT Express Co., Ltd.
03.2020 - 05.2024
General Manager
Brotherhood Beer And Coffee
11.2019 - 03.2020
Employee
Visa Vietnam Canada
06.2019 - 11.2019
BBA - Business Administration And Marketing
FPT University
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