Charmi Soni
Hamilton,ON
Summary
Dynamic sales professional with proven expertise in customer relationship building and complex problem-solving. At WirelessWave, significantly increased sales revenue through strategic networking and upselling. Excelled in customer service, consistently exceeding Vodafone's sales quotas. Mastery in sales presentations and interpersonal communication, ensuring high customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Representative
WirelessWave
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Inbound Sales Representative
Vodafone
01.2020 - 12.2022
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2024
Skills
- Customer service
- Customer relations
- Interpersonal communication skills
- Negotiation tactics
- Upselling and cross selling
- Sales presentations
- Complex Problem-solving
- Networking techniques
- Sales closing
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Sales Representative
WirelessWave
01.2023 - Current
Inbound Sales Representative
Vodafone
01.2020 - 12.2022
High School Diploma -
Mohawk College of Applied Arts And Technology
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