Charmaine Joyce Cristobal

• Ensure safety of guests by monitoring and enforcing shelter rules and protocols consistently.
• Advocated on behalf of shelter guests and other community members to secure additional resources from external sources when required.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Enhance living conditions for shelter guests through diligent cleaning and maintenance of facility spaces.
• Assisted shelter guests in accessing available resources such as housing options, financial support, and healthcare services.

• Supported clients through development of new life skills, obtaining resources, and transitioning back to society.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Kept client files updated, accurate, and aligned with requirements.
• Managed inventory of supplies and equipment, maintaining adequate stock levels for efficient operations.
• Developed strong rapport with clients, establishing trust and enabling more effective communication regarding their needs and concerns.
• Safeguard client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Assisted clients in accessing available resources such as housing options, financial support, and healthcare services.

• Provided and/or assisted with personal care and comfort for residents, such as bathing, dressing, skin care, mouth care, perineal care, and hair care, according to established care plan.
• Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisor.
• Delivered a high standard of holistic care to patients to promote equality and dignity.
• Engaged in housekeeping tasks such as changing sheets every day and whenever necessary
• Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.

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• Maintained a clean and organized store environment, contributing to positive customer experience.
• Provided knowledgeable product recommendations based on customer needs, increasing satisfaction rates.
• Effectively resolved customer complaints, ensuring repeat business and loyalty.
• Participated in regular staff meetings to discuss operational challenges and brainstorm solutions for improved performance outcomes.
• Continuously updated knowledge of current merchandise offerings to provide accurate information to customers upon request.

• Conducted clinical assessment and evaluation to determine patient needs and planned individually-designed treatment programs to restore, maintain, and improve physical functioning, alleviate pain, and prevent disability.
• Collaborated with occupational therapists, speech therapists, and special educators to develop personalized care plans for optimal patient outcomes.
• Enhanced community engagement by organizing and facilitating outreach events and workshops on topics such as home exercise programs incorporated into daily activities, play, and self-care.
• Increased awareness and access of children with special needs to rehabilitation services such as physiotherapy, occupational therapy, speech therapy, and special education by connecting underserved populations with appropriate providers and resources.
• Taught and trained patients how to properly use assistive devices, prostheses, and orthoses.

• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Coordinated patient movements through clinic, from waiting areas to consultation and treatment rooms
• Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
• Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
• Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in timely manner.
• Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.