Gilbert Gonzalez
Lake Elisnore
Summary
Dedicated and detail-oriented field technician with 22 years of experience in the installation and repair of fiber optics and copper cabling. Prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Excel by using critical thinking, problem-solving, and communication skills to achieve optimal results in challenging environments.
Overview
33
33
years of professional experience
Work History
Field Technician
AT&T
Corona
04.2008 - Current
- Install and activate telecommunication services in customer homes.
- Perform repairs and troubleshooting on existing services.
- Ensure all equipment and services function correctly.
- Provide excellent customer service and support.
- Educate customers on product features and functionality.
- Address customer inquiries and resolve issues effectively.
- Operate hand tools and technical equipment.
- Maintain knowledge of telecommunication services and technologies.
- Solve technical problems related to installations and services.
Systems Technician
Security Solutions
Los Alamitos
02.2007 - 10.2007
- Set up secure networks that allowed remote access by authorized personnel only.
- Troubleshot issues with existing security systems and replaced faulty components as needed.
- Planned out installation routes and determined the best locations for cameras and other devices.
- Responded promptly to customer inquiries about installation and repair services.
- Provided technical support to customers regarding their security systems.
- Performed system tests to evaluate performance of security devices.
- Installed and configured security systems, including alarm panels, keypads, motion detectors, door contacts, and sirens.
- Trained customers on how to properly operate their newly installed security systems.
- Created user accounts for customers who required access control capabilities within their system.
- Tested equipment, connections and signals to verify security system functionality.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Installed, tested and serviced alarm systems to determine correction functionality.
Installation and Service Technician
Charter Communnications
Long Beach
09.2004 - 02.2007
- Provided technical support to customers over the phone or in person.
- Created detailed reports of work performed on each job site.
- Installed wiring systems, network cables and other related components as required.
- Conducted on-site installation of equipment and services for customers.
- Maintained accurate records of all service calls, installations and repairs.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed troubleshooting, testing, repairs and maintenance on customer systems.
- Ensured that all safety procedures were followed during installations and repairs.
- Participated in team meetings to discuss strategies for improving customer satisfaction.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
- Diagnosed system malfunctions using specialized test equipment such as multimeters and oscilloscopes.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Repaired equipment with new parts and replaced inoperable items.
- Worked with team members to install and maintain equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Dispatched to various sites to perform maintenance on failed equipment.
- Performed regular maintenance checks and updates to installed systems to ensure peak performance.
- Conducted detailed site surveys to determine optimal placement of equipment and necessary materials.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
Courier
Pathology Inc.
Torrance
08.2003 - 08.2004
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Ensured all packages were properly labeled and sealed.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Checked and secured package loads before deliveries.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Followed all safety regulations and traffic laws during delivery operations.
Backroom Team Lead
Target
Norwalk
03.2002 - 07.2003
- Monitored stock levels of incoming merchandise and ensured that items were stored properly.
- Maintained a clean and organized work area to ensure a safe working environment for all employees.
- Responsible for supervising and training backroom team members in proper safety, security, and operations procedures.
- Coordinated with other departments to ensure timely completion of tasks such as transfers or returns.
- Provided feedback to store management regarding staff performance, operational problems, customer complaints.
- Developed processes and procedures for efficient backroom operations including receiving, put away, stocking, merchandising functions.
- Performed troubleshooting duties when necessary to resolve technical issues related to backroom operations.
- Organized daily tasks for the backroom team to ensure that all merchandise is processed efficiently.
- Adhered strictly to company guidelines regarding product handling, storage requirements.
- Conducted regular inventory checks to monitor stock levels and accuracy of products received.
- Assisted with unloading and stocking product on shelves as needed.
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Provided support during peak sales periods or special events.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Trained new backroom associates in inventory procedures and system use.
Mechanical Technician
TD Rowe
Rancho Dominguez
06.1997 - 06.2000
- Restocked items in the vending machine after sales had been made.
- Identified problems in vending machines and provided solutions to fix them.
- Created detailed reports outlining all work performed during service calls for future reference purposes.
- Reviewed usage logs from various locations to identify trends in sales activity or possible areas for improvement.
- Repaired and maintained vending machines on a regular basis.
- Inspected and tested vending machines for proper functioning.
- Troubleshot electrical components of the machine in order to diagnose any potential malfunctions.
- Loaded products into vending machines according to customer preferences.
- Adjusted settings on vending machines based on customer requests or preferences.
- Tracked inventory levels of product inside each machine, including restocking when needed.
- Provided customer service to users of vending machines, such as answering questions or resolving issues related to the machine's operation.
- Replaced faulty parts in vending machines when necessary.
- Cleaned and sanitized the interior and exterior of each vending machine regularly.
- Maintained records of all repairs, maintenance, and sales activities related to each individual machine.
- Programmed pricing information into individual machines as needed.
- Removed money, cleaned components and performed other scheduled vending machine services.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Infantry
Amry
Fort Benning
08.1993 - 08.1996
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Bell Gardens
Bell Gardens, CA06-1993
Some College (No Degree) - Anthropology
Cerritos College
Norwalk, CASkills
- System troubleshooting
- Technical support
- Customer communication
- Safety compliance
- Root cause analysis
- Problem solving
- Customer service
- Electronics repairs
- Diagnostic testing
- Problem-solving
- Time management
- Multitasking Abilities
- Analytical skills
- System repairs
Languages
Spanish
Professional
Timeline
Field Technician
AT&T
04.2008 - Current
Systems Technician
Security Solutions
02.2007 - 10.2007
Installation and Service Technician
Charter Communnications
09.2004 - 02.2007
Courier
Pathology Inc.
08.2003 - 08.2004
Backroom Team Lead
Target
03.2002 - 07.2003
Mechanical Technician
TD Rowe
06.1997 - 06.2000
Infantry
Amry
08.1993 - 08.1996
High School Diploma -
Bell Gardens
Some College (No Degree) - Anthropology
Cerritos College