Charly Smith

*Promoted from Sales Associate to Keyholder as of December 2025.

• Sold concert and game merchandise, ensuring efficient transactions and customer satisfaction in arena.
• Interacted with customers, organized stock, and merchandised store to enhance shopping experience at Jets Gear.

*Promoted to from Cashier to Supervisor October 2022

• Supervised evening shifts as the main point of contact for customer queries, signed deliveries, organized breaks, locked up the shop, and oversaw all departments during closing shifts.
• Built strong relationships with local customers as a cashier, enhancing their shopping experience.
• My day-to-day tasks revolved around scanning groceries and knowing the full layout of the shop to direct/show customers where specific items were.

Hired by ESA to support various ticketing companies at concerts, food festivals, and exhibitions.

• Performed ticket scanning, provided customer service, managed box office sales, ushered guests, and facilitated event set up and tear down for various exhibitions.
• Consistently worked at Candlelight Series for Fever, assisting with candle setup/teardown, providing customer service during concerts, ushering guests to seats, and scanning tickets.

• Ordered and picked up assets, including personnel, during the rehearsal phase.
• Adapted swiftly during production to meet changing needs and maintain project momentum.
• Supported informed team member in executing critical daily tasks, providing insight into production processes.

• Set up and break down Concession stands (solo and in group settings) ranging from small sporting events to large Football games in the 7.5k seat stadium.
• Communicated with kitchen staff about food item availability and collection times.
• Processed customer transactions accurately and efficiently at food service locations.
• Maintained cleanliness and organization of cashier area and dining spaces.
• Assisted customers with inquiries and resolved issues promptly.

• Set the stage weekly for Wednesday rehearsals and Sunday services/performances, operated DiGiCo SD10 FOH board, and gained hands-on experience in cable management, micing drums, and live mixing during services.
• Contributed to the successful execution of the Easter service, the church's largest annual event, supporting up to 10 band members on stage and an audience of 1,000.
• Assisted in setup and operation of sound equipment during services.