Charlotte Beck Espinosa

• Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
• Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
• Greeted customers with smile and provided helpful suggestions.
• Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
• Managed multiple tasks in high-volume environment.
• Handled cash transactions accurately, contributing to overall financial accountability.

• Cleaned and sanitized bathrooms, rooms and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.

• Provided support to customers by answering questions and resolving issues
• Managed incoming calls and addressed customer concerns efficiently
• Identified customer problems and provided effective solutions
• Recorded customer interactions and maintained accurate records
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Greeted customers, took orders, served food and drinks, and maintained a clean dining area

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Offered companionship and kindness to elderly patients.
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.