Charlotte MacDonald
Beaverton,ON
Summary
Dynamic and adaptable Hairstylist Apprentice with a proven track record at Hamilton House Day Spa, enhancing client satisfaction through personalized consultations and skilled color applications. Excelled in building customer relationships and teamwork, demonstrating exceptional communication and multitasking abilities. Committed to continuous learning and excellence in hair styling and customer service.
Overview
6
6
years of professional experience
Work History
Hairstylist Apprentice
Hamilton House Day Spa
10.2023 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Salesperson
Beer Store
06.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Crew Member
Tim Hortons
06.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonald’s
10.2018 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Hairstyling - Hairstyling
Niagara College
Welland, None09.2023
Skills
- Haircutting techniques
- Chemical treatments
- Client consultation
- Balayage technique
- Thermal styling
- Sanitation Practices
- Appointment Scheduling
- Updo creations
- Texturizing techniques
- Continuing education
- Social Media Promotion
- Color application
- Precision cutting
- Clipper work
- Cosmetic sales
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Social skills
- Multitasking
- Reliability
- Excellent Communication
- Clear Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Cash Handling
- Workspace Organization
- Relationship Building
- Relationship building and management
- Shampooing and Conditioning
- Customer Consultation
- Adaptable to Changing Client Needs
- Data Entry
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Payment Processing
- Highlights and lowlights
Timeline
Hairstylist Apprentice
Hamilton House Day Spa
10.2023 - Current
Salesperson
Beer Store
06.2022 - Current
Crew Member
Tim Hortons
06.2021 - 06.2022
Crew Member
McDonald’s
10.2018 - 05.2021
Hairstyling - Hairstyling
Niagara College
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