Charlotte Lyall
Cambridge Bay,NU
Summary
Hi my name is Charlotte Lyall. I am from Cambridge Bay Nunavut, I am a single mother of 3. I am planning on moving to Yellowknife, NT in April 2024. I a planning of getting my license when I move to yellowknife. My hobbies are Spending time with family, cooking,cleaning, reading, watching TV, surfing the internet, gambling, camping , fishing, hunting , games, going to community events. I am allergic to Cats and silver. I am a strong young independent woman with a lot of integrity. I have had recently moved back home from completing rehab for drugs, alcohol addictions and grief & PTSD. I have gotten myself back up since I have completed rehab for the sake of my children. I am a smoker, but will no smoke at my job if it requires it. I like to listen to elders stories and I also praise my elders because they make me a proud to be a 90's generation child, I also like to follow elders word of wisdom. I come from a huge family world wide from Alaska to Ireland to Scotland to Canada. Our families have multiple businesses. As my Grandmother has a fly fishing Buisess which runs once a year from August to September fall season, she gets people from all over the world to fly fish Arctic Char. My uncle also has his own buisness as Plumber. He has had that buisness since 90's. Another uncle has a construction buisness. My cousin is starting his own taxi buisness also. Please do feel free to contact me if you have any questions. Thank you in advance for accepting me for the position.
Overview
21
21
years of professional experience
Work History
RecepionistCambridge Bay, Nunavut Health Innovative Solutions
07.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Exceeded customer satisfaction by finding creative solutions to problems
- Filing
- Fill in paperwork
- Clean up area
- Appointments log
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Maintained business office inventory and equipment by checking stock for needed supplies
- Sending referrals
- Printing, stapling, taping, high
- Errands
- Scheduled and confirmed appointments
- Prepared welcome packages for new hires containing relevant paperwork and other important details
- Scheduled and confirmed appointments and meetings for management team
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Maintained daily calendars, set appointments with clients and planned daily office events
- Supplied callers with office address and directions, employee email addresses and phone extensions
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Ensured that all necessary forms were completed accurately prior to submitting them for processing
- Served as company concierge to employees requiring assistance help with travel arrangements.
HousekeeperCambridge
, NU
09.2023 - 10.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Maintained clean floors throughout property by sweeping, and mopping
- Responded to requests from guests regarding housekeeping needs
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Provided information about hotel services upon request from guests
- Inspected furniture for damage or stains in between guest stays
- Take trash out
- Toolbox meetings
- Did laundry dry
- Clean rooms
JanitorCambridge, Nasittuq
, NU
06.2023 - 06.2023
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings
- Serviced, cleaned and restocked restrooms
- Clean and sanitize restrooms, sinks, countertops and other surfaces
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries
- Operated industrial cleaning equipment to quickly complete custodial tasks
- Sweep, mop and vacuum floors of all areas
- Polished windows, glass partitions or mirrors using sponges or squeegees
- Notified managers of repair needs or additions to building operating systems
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications
- Keep a log book of daily tasks completed for record keeping purposes
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor
- Inspect buildings for safety hazards before beginning work assignments
- Clean windows, walls, ceilings, carpets and furniture in assigned areas
- Replenish bathroom supplies such as soap, paper towels and toilet tissue
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition
- Checked inventory for required supplies and made lists for needed cleaning products
- Disinfect equipment and supplies using germicides or steam-cleaning equipment
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing
- Ensure compliance with health regulations regarding the use of hazardous materials
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring
- Attend training sessions regularly to keep updated on new safety protocols
- Requisitioned supplies or equipment for cleaning and maintenance duties
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
HousekeeperCambridge, NU, Arctic Cooperatives Ltd
05.2023 - 06.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Maintained clean floors throughout property by sweeping, scrubbing and waxing
- Responded to requests from guests regarding housekeeping needs
- Maintained a clean linen closet by folding sheets neatly on shelves
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Provided information about hotel services upon request from guests
- Inspected furniture for damage or stains in between guest stays
- Interacted pleasantly with clients and guests when performing daily duties
- Supplied extra towels and toiletries when requested to optimize guest comfort
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance
- Replenished supplies such as drinking glasses and coffee cups in guest rooms
- Cleaned building floors by sweeping, mopping and scrubbing
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Sorted and counted linens and organized in storage areas
- Reported damage or theft of hotel property to management
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Emptied trash receptacles throughout the property
- Sanitized all areas of the hotel lobby and public restrooms
- Ensured that all health standards were met during cleaning operations
- Checked inventory for required supplies and made lists for needed cleaning products
- Observed proper use of chemicals when cleaning various surfaces
- Communicated with customers about requests for additional supplies or cleaning services
- Maintained and organized cleaning supplies stock
- Inspected guest rooms after cleaning to ensure they were presentable
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Laundered sheets and removed stains to restore linens to pristine condition
- Returned rooms to occupant-ready status to satisfy future guests
- Changed bed linens and towels, tidied up rooms
- Communicated with maintenance team on damages to repair.
Deputy Returning OfficerCambridge
, NU
09.2021 - 09.2021
- Ensured security protocols were implemented at each polling location before, during, and after voting hours
- Monitored polling locations for compliance with applicable laws and regulations
- Handout ballots
- Provide information to visitors
- Sanitize area
- Count votes
- Voters registration
Musk, Ikaluktutiak Hunters & Trappers
, NU
05.2011 - 01.2016
- Count musk-oxen
- Flesh hide
- Tidy area
- Take access meat & fat off
- Fold when done neatly
Housekeeper/Kitchen AssistantCambridge
Domco Food Ltd
, NU
07.2015 - 07.2015
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance
- Swept and damp-mopped private stairways and hallways
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
- Delivered requested items such as extra pillows or blankets to guest rooms
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Observed proper use of chemicals when cleaning various surfaces
- Interacted pleasantly with clients and guests when performing daily duties
- Cleaned building floors by sweeping, mopping and scrubbing
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services
- Adhered to daily cleaning schedules and updated as needed based on demand
- Used cleaning chemicals following proper guidelines
- Followed safety procedures when handling hazardous materials
- Replenished supplies such as drinking glasses and coffee cups in guest rooms
- Maintained and organized cleaning supplies stock
- Checked inventory for required supplies and made lists for needed cleaning products
- Disinfected telephones, light switches and other frequently touched objects
- Monitored cleanliness of lobby, swimming pool and other common areas
- Laundered sheets and removed stains to restore linens to pristine condition
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests
- Cleaned bathrooms, including toilets, tubs, showers and sinks
- Dishwasher
- Prepare ready food
JanitorCambridge, Nasittuq
, NU
07.2012 - 08.2012
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings
- Serviced, cleaned and restocked restrooms
- Clean and sanitize restrooms, sinks, countertops and other surfaces
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries
- Completed routine maintenance checks, notifying management of needed repairs
- Notified building managers about needed repairs to maintain public safety
- Operated industrial cleaning equipment to quickly complete custodial tasks
- Sweep, mop and vacuum floors of all areas
- Polished windows, glass partitions or mirrors using sponges or squeegees
- Notified managers of repair needs or additions to building operating systems
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications
- Reduced cleaning time significantly while maintaining company quality standards
- Keep a log book of daily tasks completed for record keeping purposes
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor
- Inspect buildings for safety hazards before beginning work assignments
- Clean windows, walls, ceilings, carpets and furniture in assigned areas
- Replenish bathroom supplies such as soap, paper towels and toilet tissue
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition
- Checked inventory for required supplies and made lists for needed cleaning products
- Disinfect equipment and supplies using germicides or steam-cleaning equipment
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing
- Ensure compliance with health regulations regarding the use of hazardous materials
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring
- Attend training sessions regularly to keep updated on new safety protocols
- Requisitioned supplies or equipment for cleaning and maintenance duties
- Completed sweeping and vacuuming, glass cleaning and trash collecting
- Cleaned building floors by sweeping, mopping or vacuuming
- Stripped, sealed, finished and polished floors to maintain longevity and health
- Set up and removed furniture, equipment and supplies required for meetings and special events
- Assist with special projects including painting walls or moving furniture as required
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures
- Performed landscaping tasks and removed litter to maintain grounds
- Checked and stocked inventory throughout facility to meet expected demands.
HousekeeperCambridge, NU, Arctic Cooperatives Ltd
05.2012 - 07.2012
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Maintained clean floors throughout property by sweeping, scrubbing and waxing
- Responded to requests from guests regarding housekeeping needs
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Provided information about hotel services upon request from guests
- Inspected furniture for damage or stains in between guest stays
- Organized closets with hangers for guests' clothing items
- Interacted pleasantly with clients and guests when performing daily duties
- Supplied extra towels and toiletries when requested to optimize guest comfort
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance
- Replenished supplies such as drinking glasses and coffee cups in guest rooms
- Cleaned building floors by sweeping, mopping and scrubbing
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Sorted and counted linens and organized in storage areas
- Reported damage or theft of hotel property to management
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Emptied trash receptacles throughout the property
- Sanitized all areas of the hotel lobby and public restrooms
- Ensured that all health standards were met during cleaning operations
- Checked inventory for required supplies and made lists for needed cleaning products
- Observed proper use of chemicals when cleaning various surfaces
- Communicated with customers about requests for additional supplies or cleaning services
- Maintained and organized cleaning supplies stock
- Inspected guest rooms after cleaning to ensure they were presentable
- Delivered requested items such as extra pillows or blankets to guest rooms
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Laundered sheets and removed stains to restore linens to pristine condition
- Returned rooms to occupant-ready status to satisfy future guests
- Changed bed linens and towels, tidied up rooms
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
- Communicated with maintenance team on damages to repair
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
HousekeeperCambridge, Dowland
, NU
03.2012 - 05.2012
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Maintained clean floors throughout property by sweeping, scrubbing and waxing
- Responded to requests from guests regarding housekeeping needs
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Provided information about hotel services upon request from guests
- Inspected furniture for damage or stains in between guest stays
- Organized closets with hangers for guests' clothing items
- Interacted pleasantly with clients and guests when performing daily duties
- Supplied extra towels and toiletries when requested to optimize guest comfort
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance
- Replenished supplies such as drinking glasses and coffee cups in guest rooms
- Cleaned building floors by sweeping, mopping and scrubbing
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Sorted and counted linens and organized in storage areas
- Reported damage or theft of hotel property to management
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Emptied trash receptacles throughout the property
- Sanitized all areas of the hotel lobby and public restrooms
- Ensured that all health standards were met during cleaning operations
- Checked inventory for required supplies and made lists for needed cleaning products
- Observed proper use of chemicals when cleaning various surfaces
- Communicated with customers about requests for additional supplies or cleaning services
- Maintained and organized cleaning supplies stock
- Inspected guest rooms after cleaning to ensure they were presentable
- Delivered requested items such as extra pillows or blankets to guest rooms
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Laundered sheets and removed stains to restore linens to pristine condition
- Returned rooms to occupant-ready status to satisfy future guests
- Changed bed linens and towels, tidied up rooms
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
- Communicated with maintenance team on damages to repair
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests
- Requested maintenance orders to fix non-working equipment and address room damage
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions
- Adhered to daily cleaning schedules and updated as needed based on demand
- Reported any maintenance issues or damage to supervisors immediately
- Swept and damp-mopped private stairways and hallways
- Followed safety procedures when handling hazardous materials
- Used cleaning chemicals following proper guidelines
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms
- Monitored cleanliness of lobby, swimming pool and other common areas
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary
- Waxed and polished wood furnishings to restore faded appearance
- Cleaned bathrooms, including toilets, tubs, showers and sinks
- Disinfected telephones, light switches and other frequently touched objects
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms
- Scrubbed kitchen appliances, countertops and fixtures
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
- Maintained schedule of class assignments to meet deadlines
- Delivered products to customer locations on time
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Childcare EducatorCambridge Bay, Cambridge Bay Child Care Society
, NU
01.2012 - 05.2012
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults
- Maintained daily records of individual activities, behaviors, meals and naps
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention
- Provided guidance and support when required for special needs children enrolled in program
- Utilized positive reinforcement techniques to motivate and encourage children's learning
- Monitored children's play activities to identify additional learning opportunities or behavioral issues
- Maintained a safe environment for all children under care by adhering to safety regulations
- Observed children to record development
- Built and strengthened positive relationships with students, parents and teaching staff
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Supervised circle time, free play, outside play and learning and developmental activities
- Organized and led activities to promote physical, mental and social development
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Established good relationships with parents and guardians through regular communication via phone or emails
- Taught children foundational skills in colors, shapes and letters
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems
- Introduced learning activities and imaginative play to teach children to explore
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Cashier, Gas Worker
AdministratorCambridge, NU, Arctic Cooperatives Ltd
03.2005 - 12.2008
- Performed other duties as assigned by management
- Conducted price checks for special orders or discounts as requested by customers
- Processed refunds for worn, damaged and broken merchandise
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Maintained current knowledge of store promotions to highlight sales to customers
- Discounted purchases by scanning and redeeming coupons
- Answered customers' questions and provided information on store procedures or policies
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Collected payments and provided accurate change
- Processed returns and exchanges of merchandise in accordance with store policies
- Helped customers find specific products, answered questions, and offered product advice
- Fill customers gas
- Record amount of gas
- Filing
- Invoices
- Mailing & sending
- Answer calls
- Check balance
- Count cash
- Service customers nicely
General, Arctic Spirit
, NT
06.2003 - 08.2003
- Prepared items for transportation installing bracing, padding and strapping to prevent damage
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace
- Followed blueprints closely when constructing frames for new buildings
- Food clothing
- Price clothing
- Hang clothing
- Steam clean clothing
- Service customers
Education
Red Seal : Camp -
Cambridge Bay Wellness, Cook
Nunavut Arctic College
12.2020
G.E.D -
Some College
12.2011
Grade 10 -
Some College
01.2011
Kiilinik High School
Office Management
Nunavut Arctic College
Skills
- Administration skills
- Clerical Support
- Technical Support
- Office Management
- Scheduling
- Security Awareness
- Multi-Line Telephone Skills
- Expense Reporting
- Security Understanding
- Organization Skills
- Time Management
- Meticulous and Organized
- Multitasking and Prioritization
- Positive and Professional
- Documentation and Reporting
- Supply Management
- Verbal and Written Communication
- So parts of Microsoft Excel
Languages
Timeline
HousekeeperCambridge
09.2023 - 10.2023
RecepionistCambridge Bay, Nunavut Health Innovative Solutions
07.2023 - Current
JanitorCambridge, Nasittuq
06.2023 - 06.2023
HousekeeperCambridge, NU, Arctic Cooperatives Ltd
05.2023 - 06.2023
Deputy Returning OfficerCambridge
09.2021 - 09.2021
Housekeeper/Kitchen AssistantCambridge
Domco Food Ltd
07.2015 - 07.2015
JanitorCambridge, Nasittuq
07.2012 - 08.2012
HousekeeperCambridge, NU, Arctic Cooperatives Ltd
05.2012 - 07.2012
HousekeeperCambridge, Dowland
03.2012 - 05.2012
Childcare EducatorCambridge Bay, Cambridge Bay Child Care Society
01.2012 - 05.2012
Musk, Ikaluktutiak Hunters & Trappers
05.2011 - 01.2016
Cashier, Gas Worker
AdministratorCambridge, NU, Arctic Cooperatives Ltd
03.2005 - 12.2008
General, Arctic Spirit
06.2003 - 08.2003
Red Seal : Camp -
Cambridge Bay Wellness, Cook
Nunavut Arctic College
G.E.D -
Some College
Grade 10 -
Some College
Kiilinik High School
Office Management
Nunavut Arctic College