Charlotte Casselman
MLA/MLT - Medical Laboratory Assistant/Technician
Peterborough,ON
Summary
Seeking to maintain full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Hardworking and brining my expertise in microbiology, chemistry and hematology testing needs. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.
Overview
17
17
years of professional experience
1
1
MOA - Medical Office Assistant - Diploma
2
2
MLA/ MLT/ Phlebotomy - Diploma
16
16
Hairstylist/Make-up Artist Diploma
5
5
Advanced Aesthetics And Spa Operations Diploma
Work History
MLA / MLT (Student Placement Hours)
PRHC Peterborough Regional Health Center
Peterborough, ON
01.2023 - 02.2023
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Packaged and shipped specimens to central lab daily.
- Operated highly specialized laboratory equipment to process specimens.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
Master Hairstylist /Manager of Operations
ARKEN Beauty Supply & Salon
Peterborough, ON
08.2017 - 09.2019
- Maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Used social media platforms to promote salon and services.
- Engaged with potential clients and showcase service portfolio.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Resolved complaints to satisfy guests and maintain good business practices.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Demonstrated thorough knowledge of all salon products and services.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
Senior Hairstylist
Pettigrew Spa & Salon
Peterborough, ON
06.2012 - 08.2017
- Demonstrated thorough knowledge of all salon products and services.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
- Developed loyal following of clients by providing high-quality services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Styled hair, makeup and nails for customers for special events and occasions.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
Apprentice Hairstylist
The Cut Above
Peterborough, ON
2005.09 - 2012.05
- Assisted hair stylists with colorwork by applying base colors and toners.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Answered phone calls and emails to schedule client appointments.
- Answered telephone calls to provide information and schedule new appointments.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits
- Demonstrated thorough knowledge of all salon products and services.
- Helped customers select styles for special events such as prom and formal dances.
Education
Some College (No Degree) - MLA/MLT - Medical Lab Assistant /Tech
OXFORD College of Arts Business & Technology
Peterborough, ONSome College (No Degree) - M.O.A - Medical Office Assistant
OXFORD College of Arts Business & Technologies
Peterborough, ONAdvanced Diploma - Advanced Aesthetics Spa And Business Operations
OXFORD College of Arts & Technologies
Peterborough, ON11.2019
High School Diploma -
Holy Cross Catholic Secondary School
Peterborough, ON07.2007
Skills
- Patient Screening
- Medical Software Applications
- Operate Microscope
- Multi-Line Telephone Management
- Medical Terminology
- Biohazardous Waste Disposal
- Processing Specimens
- Blood Sample Collection
- Collect Samples
- Quality Assurance and Control
- Bacteriological Testing
- Performing Urinalysis
- Sharps Disposal
Certification
- Medical Office Assistant - Diploma
- MLA - Medical Laboratory Assistant/Technician - Diploma
- Hairstylist - Diploma
- Advanced Esthetics and Spa Operations - Diploma
- Professional Makeup Artist - Diploma
- MLPAO Membership- Medical Laboratory Professionals' Association Of Ontario
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Timeline
MLA / MLT (Student Placement Hours)
PRHC Peterborough Regional Health Center
01.2023 - 02.2023
Master Hairstylist /Manager of Operations
ARKEN Beauty Supply & Salon
08.2017 - 09.2019
Senior Hairstylist
Pettigrew Spa & Salon
06.2012 - 08.2017
Apprentice Hairstylist
The Cut Above
2005.09 - 2012.05
Some College (No Degree) - MLA/MLT - Medical Lab Assistant /Tech
OXFORD College of Arts Business & Technology
Some College (No Degree) - M.O.A - Medical Office Assistant
OXFORD College of Arts Business & Technologies
Advanced Diploma - Advanced Aesthetics Spa And Business Operations
OXFORD College of Arts & Technologies
High School Diploma -
Holy Cross Catholic Secondary School
- Qualified in Medical Office Assistant
- MLA - Medical Laboratory Assistant/Tech /Phlebotomist
- Licensed hairstylist
- Advanced Esthetics and Spa Operations
- Professional Makeup Artist
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