Charles Titus
13-79 Cowdy St, Kingston,Ontario
Summary
Enthusiastic sales representative with expertise in identifying prospects and converting qualified leads to paying customers. Provide quality customer service and contribute to team sales success. Offer exceptional communication skills and seek to understand client needs before making the appropriate product recommendations. Continually meet and exceed sales goals. Leverage extensive knowledge of available products to provide appropriate client solutions and enhance customer loyalty and retention.
Knowledgeable customer service professional with extensive experience in the insurance industry. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.
Team player with punctuality in every aspects, hardworking and open communication style. Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly
realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
7
7
years of professional experience
Work History
Line Cook
Baja Craft Kitchen
04.2023 - Current
- Performed all duties assigned by Kitchen Manager
- Worked in different stations within the restaurant
- Maintained clean and systematic work stations.
- Prepared food items such as meats, poultry and fish for frying purposes
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Store Manager
Parkway Grocery
11.2021 - 05.2022
- Managed inventory control, cash control, store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Cashier
Mobil Gas Station
02.2021 - 12.2021
- Monitored self-checkout systems and provided assistance or intervention where required
- Handled daily credit and cash transactions for customers with accuracy and speed
- Maintained customer satisfaction while handling product returns, quickly and professionally
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Performed cash, card and check transactions, to complete customer purchases
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales Advisor
Best Buy Canada
08.2021 - 11.2021
- Demonstrated features, answered questions and offered solutions
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Increased sales by offering advice on purchases and promoting additional products
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Line Cook
Merchant Tap House
11.2019 - 01.2021
- Prepared cooking supplies and workstations during opening and closing to maximize productivity
- Performed all duties assigned by Kitchen Manager
- Worked in different stations within the restaurant
- Maintained a clean and systematic work station
- Unload food supplies from distributor trucks to organize inventory efficiently.
Cashier/ Cook
Thai Express
03.2019 - 01.2020
- Performed all duties assigned by the Manager
- Worked as cashier and have strong and positive communication skills
- Maintained a clean work environment
- Can handle rush hours and doesn't crack under pressure
- Helped customers to complete purchase, locate items and join reward programs.
Line Cook Supervisor
Wolfe Island Grill
04.2017 - 10.2019
- Prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Instructed new employees in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Education
Post-Degree Certificate - Culinary Management
St Lawrence College
Kingston, ON03.2017
Bachelor In Business Administration - Travel And Tourism
Christ University
Bangalore, India03.2015
Skills
- Employee Training
- Customer Service
- Time Management
- Focus and Follow-Through
- Store Merchandising
- Verbal and Written Communication
- Multitasking and Organization
- Team Oriented
- Inventory Management
- Money Handling
- Logistics
- Sales and Marketing
- Staff Management
- Supervising Employees
- Inventory Oversight
- Performance Tracking and Evaluations
- Operational Efficiency and Safety
- Department Organization
Languages
English
Full Professional
Timeline
Line Cook
Baja Craft Kitchen
04.2023 - Current
Store Manager
Parkway Grocery
11.2021 - 05.2022
Sales Advisor
Best Buy Canada
08.2021 - 11.2021
Customer Service Cashier
Mobil Gas Station
02.2021 - 12.2021
Line Cook
Merchant Tap House
11.2019 - 01.2021
Cashier/ Cook
Thai Express
03.2019 - 01.2020
Line Cook Supervisor
Wolfe Island Grill
04.2017 - 10.2019
Post-Degree Certificate - Culinary Management
St Lawrence College
Bachelor In Business Administration - Travel And Tourism
Christ University