CHARLES ORAKPO
Brantford,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Soulful Kafe
Brantford, ON
12.2021 - 10.2022
- Executed record filing system to improve document organization and management.
- Provided administrative support to the CEO.
- Developed and cultivated collaborative relationships with peers and external partners.
- Organized internal and client events, including venue, logistics, onsite support, and document preparation.
- Streamlined procurement process by evaluating vendor performance & leveraging cost-savings opportunities, reducing expenses by 15%.
- Coordinated with suppliers & vendors on delivery scheduling and order tracking, resulting in 95% on-time deliveries.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Credit Analyst
Renmoney
Rivers, Nigeria
01.2020 - 03.2021
- Generated new leads through cold calling, advertising & referrals, resulting in a 25% increase in monthly sales.
- Negotiated contracts with customers to maximize profits while maintaining customer satisfaction.
- Surpassed the monthly sales target of $80,000 by 15%.
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Senior Banking Associate
First Bank Nigeria Limited
Delta, Nigeria
08.2013 - 12.2018
- Provided administrative support to the Business and Branch Managers.
- Developed an efficient filing system to organize and store over 5000 sensitive records, reducing retrieval time by 30%.
- Maintained inventory levels of office supplies for up to 30 staff.
- Provided personalized financial services to over 500 individual clients and small businesses.
- Achieved monthly sales targets for various financial products, including savings accounts, credit cards, and investment services.
- Prepared and reviewed expense reports for accuracy and completeness.
- Assisted clients with their day-to-day banking needs, including account opening, deposits, withdrawals, maintenance, and loan applications.
- Resolved customer inquiries and complaints promptly and professionally, increasing customer retention rate by 12%.
- Educated clients on the bank’s products and services and made recommendations to meet their financial needs.
- Built and maintained strong client relationships by providing regular follow-up and timely service.
Education
Post Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON12.2022
Associate of Science - Electrical And Electronic Engineering
The Polytechnic Ile Ife
Osun, Nigeria09.2011
Associate of Science - Electrical And Electronic Engineering
Universal College of Technology
Osun, Nigeria08.2007
Skills
- Excellent organizational and time management skills
- Strong communication skills (verbal and written)
- Proactive, diplomatic, and confident
- Analytical, problem-solving, and critical thinking capabilities
- Ability to work independently and as part of a team
- High level of initiative, attention to detail, and accuracy
- Extensive knowledge of Excel, Word, PowerPoint, and Internet tools
- Sound judgment regarding ethics, discretion, privacy, and confidentiality requirements
- Office administration
- Account payable/Receivable
- Back office operations
- Office administration
Certification
- Chartered Public Manager, CIPM
- Associate Member, Chartered Managers Canada (CIM)
Timeline
Administrative Assistant
Soulful Kafe
12.2021 - 10.2022
Credit Analyst
Renmoney
01.2020 - 03.2021
Senior Banking Associate
First Bank Nigeria Limited
08.2013 - 12.2018
Post Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Associate of Science - Electrical And Electronic Engineering
The Polytechnic Ile Ife
Associate of Science - Electrical And Electronic Engineering
Universal College of Technology