Charles Loos
San Diego
Summary
Energetically contributed to Ditka's Grill and Rainbow Cone, showcasing exceptional communication and multitasking proficiency. Achieved significant reduction in order errors, excelled in guest relations, and enhanced team collaboration. Demonstrated strong problem-solving skills and empathy, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Host/Food Runner
Ditka's Grill
06.2023 - Current
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Built positive relationships with repeat guests to ensure their loyalty to the establishment
- Conversed with members and guests in outgoing and friendly manner
- Presented positive first impression of establishment's high standards by delivering exceptional service
Team Member
Rainbow Cone
05.2022 - 08.2022
- Delivered exceptional customer service in a high-volume restaurant by warmly greeting each guest and actively listening to their needs
- Ensured order accuracy by attentively repeating orders back to customers and achieving a reduction in order errors
- Maintained a clean and inviting dining environment by taking the time and appropriate care to ensure a structured cleaning and sanitation routine
- Communicated effectively with customers, supervisors, and team members
Education
Bachelor of Arts - Economics
San Diego State University
San Diego, CA05.2026
Skills
- Exceptional communication
- Telephone reception
- Guest relations
- Up-selling techniques
- Reservation coordination
- Team collaboration
- Microsoft Office
- Problem solving
- Efficient multitasking
- Ability to work independently
Additional Information
- Founding member of the Phi Kappa Tau Fraternity at San Diego State University.
- Played a pivotal role in establishing the Phi Kappa Tau chapter during its inaugural year.
- Cultivated strong relationships with local businesses by organizing meetings and fundraising initiatives that benefited an international charity (SeriousFun Children's Camps).
Timeline
Host/Food Runner
Ditka's Grill
06.2023 - Current
Team Member
Rainbow Cone
05.2022 - 08.2022
Bachelor of Arts - Economics
San Diego State University
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