CHARLES LAVA
canyon country
Summary
Classroom Volunteer with experience assisting students in developing at their own pace through individualized educational, behavioral, and social support. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of time management.
Overview
7
7
years of professional experience
Work History
Barista
Coffee Bean
11.2022 - 12.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
Cook
Chipotle
07.2022 - 11.2022
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Gym Weight Room Attendant
12.2021 - 05.2022
- Welcomed and greeted facility users
- Provided assistance to guests with questions or concerns in all areas of the facility
- Maintained cleanliness and organization of facility equipment
- Responsible for monitoring and reporting maintenance related problems
- Responsible for checking in guests for reservations to use facility basketball courts and weight room
- CPR certified
Food Deliverer
Door Dash
06.2021 - 08.2021
- Contacted customers to confirm and coordinate delivery times prior to delivery
- Completed on-time deliveries by selecting the best and most efficient routes
- Built positive working relationships with customers by responding to questions and concerns
- Double-checked orders before completing deliveries to avoid customer complaints
- Used the company's app to track hours, mileage, and order-related activities in order to keep detailed records
Leader
08.2019 - 11.2019
- Was in charge of the activities presented within the day
- Mentored and guided students to ensure that assigned tasks were completed correctly
- Helped international students overcome language barriers by using interpersonal and communication skills to help them feel at ease and learn more effectively
- Provided emotional support and companionship to students in need during these retreat
Volunteer
Los Angeles Regional Food Bank
09.2017 - 09.2018
- Kept my workspace neat, clean, and safe to avoid hazards and increase safety
- Properly assembled boxes and crates to protect materials during transportation
- Used sprayers to apply cleaning and disinfecting solutions to decontaminated work areas
- Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked
- Improved delivery efficiency by labeling and organizing containers correctly
Volunteer
Operation Gratitude
01.2017 - 02.2017
- Developed leadership skills as well as assisting other volunteer members by supporting and collaborating to help preserve the trails
- Made sure that safety protocols were followed at all times in work areas
- Improved operations by completing a wide range of tasks, allowing full-time employees to devote more time to their jobs
Volunteer
Saint Clare Catholic Church
12.2017
- Fed and served the elderly and their families with their choice of meal
- Cleaned and organized tables, plates, silverware, and cups
- Maintained a positive attitude and was very patient while taking their orders
Education
College of the Canyons
Los Angeles, CAHigh School Diploma - undefined
Bishop Alemany High School
Los Angeles, CA01.2021
Skills
- Exceptional time management skills
- Strong interpersonal skills
- Quick learner
- Stocking
- Team building expertise
- Motivated team player
- Planning and Organization
- Positive and friendly
- Active listening skills
- Safety measures
- Time management skills
- Excellent communication
- Multi-Task Management
- Skilled problem solver
Timeline
Barista
Coffee Bean
11.2022 - 12.2023
Cook
Chipotle
07.2022 - 11.2022
Gym Weight Room Attendant
12.2021 - 05.2022
Food Deliverer
Door Dash
06.2021 - 08.2021
Leader
08.2019 - 11.2019
Volunteer
Saint Clare Catholic Church
12.2017
Volunteer
Los Angeles Regional Food Bank
09.2017 - 09.2018
Volunteer
Operation Gratitude
01.2017 - 02.2017
High School Diploma - undefined
Bishop Alemany High School
College of the Canyons
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