Heidi Tapia
Santa Ana
Summary
Multilingual Language Translator known for high productivity and efficiency in task completion. Specialize in simultaneous interpretation, written translation, and cultural localization, ensuring clear and accurate communication across diverse platforms. Possess strong listening, critical thinking, and problem-solving skills which enhance performance in fast-paced environments. Adaptability and empathy enable success in delivering precise translations that consider cultural nuances. With everyday experience going from English to Spanish, translating has been an everyday activity for me within my family, and also living in a dominant Hispanic environment.
Overview
3
3
years of professional experience
Work History
Boba Barista
Just Boba
Los Angeles
10.2024 - 06.2025
- Greeted customers and answered questions about menu items.
- Verified that all equipment was functioning properly prior to opening shift.
- Suggested new flavors or combinations of flavors to customers based on their preferences.
- Received orders via phone or online platforms for pickup or delivery services.
- Prepared hot and cold drinks according to customer specifications.
- Organized takeout containers, cups, lids, condiments, and other necessary items for efficient service operations.
- Checked quality of ingredients used in beverages before serving them to customers.
- Ensured proper storage of food products according to health regulations standards.
- Delivered orders to tables in a timely manner while maintaining high service standards.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Communicated effectively with team members regarding work schedules and customer needs.
- Maintained cleanliness of work area, equipment, and utensils throughout shift.
- Required to know all opening and closing shift responsibilities.
- Trained new employees once per month.
- I am able to handle all responsibilities by myself during opening shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Food Customer Service Representative
ASUCLA
Los Angeles
10.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed good relations with co-workers to ensure a positive working environment.
- Able to multitask during busy shifts, attending to customers while restocking food items and product items.
- Helped food stations that needed assistance during lunch rushes.
Cashier/Customer Service Representative
Forever 21
Costa Mesa
06.2022 - 08.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Education
Bachelor of Arts - International Development Studies
University of California, Los Angeles
Los Angeles, CA06-2025
Bachelor of Arts - Asian Humanities
University of California, Los Angeles
Los Angeles, CA06-2025
Skills
- Problem solving
- Exceptional time management skills
- Multi-lingual (English, Spanish, and Japanese)
- Punctual: willing to be on time every day
- Cross-cultural communication
- Hardworking: willing to push myself to ensure excellent work results
- Friendly, positive attitude
- Multitasking Abilities
Affiliations
- Study Abroad experience in Japan (5 months) at Hitotsubashi University in Tokyo 2024
- Dance team in high school for 3 years and continued in college (UCLA)
- Church volunteering for 7 years
- UCI Law School Program (2023)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Professional
Accomplishments
- UCEAP Study Abroad recognition
Timeline
Boba Barista
Just Boba
10.2024 - 06.2025
Food Customer Service Representative
ASUCLA
10.2023 - 03.2024
Cashier/Customer Service Representative
Forever 21
06.2022 - 08.2022
Bachelor of Arts - International Development Studies
University of California, Los Angeles
Bachelor of Arts - Asian Humanities
University of California, Los Angeles
Similar Profiles
Vu Khang LamVu Khang Lam
Quality Focused Manager at Boba Boba BelmontQuality Focused Manager at Boba Boba Belmont
Caden HarperCaden Harper
Part-Time Store Supervisor at Boba Boba.Part-Time Store Supervisor at Boba Boba.
Christopher PhamChristopher Pham
Manager at BOBA BOBAManager at BOBA BOBA
Rene Fernando Ortega ChacónRene Fernando Ortega Chacón
Sales Support Team Leader at Telus InternationalSales Support Team Leader at Telus International
Wilfredo AparicioWilfredo Aparicio
Biomedical Enginner Service Techcnician at EQUITEC S.A. De C.V.Biomedical Enginner Service Techcnician at EQUITEC S.A. De C.V.