Charles Diaz Jr
Granada Hills
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
San Fernando
05.2024 - Current
- Lead shifts with customers at the core.
- Solved problems in the moment.
- Created a welcoming environment for both customers and partners.
- Supervised daily operations to ensure smooth service and product quality.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted performance evaluations and provided feedback to team members.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Ensured compliance with health and safety regulations during shifts.
- Collaborated with management to improve workflow efficiency and team dynamics.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Barista
Starbucks
San Fernando
06.2023 - 05.2024
- Prepared and served high-quality beverages to customers daily.
- Maintained cleanliness and organization of the café environment.
- Engaged customers in conversation to enhance their experience.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Manager
Churro Hub Cafe
Arleta
12.2022 - 03.2023
- As a manager, I am trusted to open and close alone, requiring skill in cleaning, cash handling, and managing the cafe's machines.
- As one of the oldest members of the company, I trained new employees and managed the store's inventory and in-store finances.
Supervisor
Churro Hub Cafe
Arleta
01.2021 - 12.2022
- As a supervisor, I was in charge of training all new employees and assigning other employees their jobs and tasks.
- I was responsible for opening or closing the store and was trusted to close out the register to keep track of store revenue and cash flow in the register.
Barista/Trainer
Churro Hub Cafe
Arleta
09.2020 - 01.2021
- My responsibilities as an employee at Churro Hub Cafe was to provide customer service and make coffee and desserts.
- With this job, I gained many skills such as Food-Handling, Cash-Handling, Customer Service, and communication skills.
Education
High School -
ArTES Magnet High School
San Fernando, CA06-2026
Skills
- Effective communication
- Workflow improvement
- Conflict Resolution Techniques
- Constructive Coaching
- Customer Satisfaction
- Cash Management
- Inventory Management
- Team Leadership
- Store Cleanliness and Equipment
- Sales monitoring
Timeline
Shift Supervisor
Starbucks
05.2024 - Current
Barista
Starbucks
06.2023 - 05.2024
Manager
Churro Hub Cafe
12.2022 - 03.2023
Supervisor
Churro Hub Cafe
01.2021 - 12.2022
Barista/Trainer
Churro Hub Cafe
09.2020 - 01.2021
High School -
ArTES Magnet High School