Reena Kumari
Montréal,QC
Summary
I am passionate to explore different technologies since childhood. So, after my primary education, I completed a 3 years technical and industrial training diploma of electronics and communication engineering. After, I completed a college level diploma of web integration techniques to acquire the necessary knowledge for career in programming. I am very motivated, responsible and honest in my work environment. I have a good ability to adapt new things.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Tim Hortons
Montréal, QC
06.2023 - Current
- Train new and current employees on proper customer service practices and oversee staff on a shift
- Ensure company goals are adhered to, including service times, labor costs, and food cost management
- Assist management with daily and weekly inventory
- Address employee and guest concerns as they arise
- Prepare sales and wastage reports during shifts and submit them to management
- Implement policies and protocols for future restaurant operations
- Monitor shift operations to maintain optimal staffing levels and service efficiency.
SEO Intern
Guaranteed Parts
Montréal, QC
07.2022 - 11.2024
- Organize data, identify trends and building charts and graphs with MS Excel
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Executed and managed social media campaigns to inform search marketing tactics.
- Conducted online marketing initiatives, on social media web sites.
- Use SEMrush for improving online visibility, create blogs on special events
Production Coordinator
GoodFood Marche
Montréal, QC
03.2021 - 11.2024
- Coordinated with production team to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
Team Leader
Pushap Restaurant
Montréal, QC
11.2022 - 06.2023
- Implement policies and protocols for future restaurant operations
- Led team training initiatives to enhance customer service skills and improve overall guest satisfaction.
- Coordinated daily operations to meet company standards for service times, labor costs, and food quality.
- Resolved customer complaints promptly, fostering a positive dining experience and strengthening customer loyalty.
Education
Information Technology
Institut Supérieur D'informatique
Montréal02-2023
Electronics And Communication Engineering
Mai Bhago Polytechnic College
06-2015
Skills
- Collaborative teamwork
- Effective time management
- Effective communication
- Analytical problem solving
- Integrity in communication
- Fundamentals of computing
- Advanced Excel and PowerPoint use
Languages
English
Hindi
French
Panjabi
Punjabi
Timeline
Shift Supervisor
Tim Hortons
06.2023 - Current
Team Leader
Pushap Restaurant
11.2022 - 06.2023
SEO Intern
Guaranteed Parts
07.2022 - 11.2024
Production Coordinator
GoodFood Marche
03.2021 - 11.2024
Electronics And Communication Engineering
Mai Bhago Polytechnic College
Information Technology
Institut Supérieur D'informatique