Charles Benoit
Montreal,Canada
Summary
Dynamic leader and effective communicator with a proven track record of elevating customer satisfaction and exceeding sales targets at Bell. Leveraged leadership, persuasion, and problem-solving skills to drive team performance and efficiency. Demonstrated commitment to continuous learning and excellence in roles ranging from Brand Ambassador to Sales Supervisor, consistently achieving and surpassing goals.
Overview
13
13
years of professional experience
Work History
Sales Supervisor
Bell
07.2019 - 02.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Sales Consultant
Bell Canada
01.2024 - 09.2024
Sales Representative
Cogeco
11.2021 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Dooe to door sales
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Team Leader
Audi
01.2016 - 06.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
BRAND AMBASSADOR
Brand Momentum
01.2012 - 11.2017
- Autoshows: (Montreal,Toronto, Vancouver)
- Audi - TEAM LEADER , Toyota - PS
- Product Specialist :
- Alfa Romeo, Ferrari, Dodge Ram, Kubota, Audi
- Promotions:
- Emporio Armani, Yves Saint Laurent, Mentos
- Orville Redenbacher, Absolut, Coca Cola, Topshop,TOPMAN, Hendrick’s Gin, etc
AGENT, FASHION AND ARTS
IEGOR, HOTEL DES ENCANS
01.2012 - 12.2012
- Arrangement of fashion and jewelry section, careful handling of the tables, provide a pleasant experience to the customers, technical support, communicate with the attendees and customers about current and future expositions
Education
INDEPENDENT STUDENT -
UQAM
Montreal01.2014
ATTESTATION OF VOCATIONAL SPECIALIZATION IN THE LAUNCHING OF COMPANIES AND ENTREPRENEURSHIP -
IT and administration center of Verdun
Montreal01.2011
Skills
- Leadership
- Autonomy
- Problem-solving
- Punctuality
- Persuasion
- Resourcefulness
- Sociability
- Teamwork
- Commitment To Continuous Learning
- Communication
Languages
French
Native or Bilingual
Competences
French, English, PC/Windows, Mac, Linux, Word, Excel, PowerPoint
References
- Roman Champagne 438 355-4103
- Nadia Canova, 514-284-4901
- Ana Marinescu, 514-501-0262
- Connie Amartey, 647-999-8686
- Emilie Caminiti, 514-972-5579
Leisureandinterests
- Participation in the Social Entrepreneurship Program, 01/01/10, Institut du Nouveau Monde, Montreal, Participation in debates and conferences, Meeting mentors and international personalities in the entrepreneurship world
- Assistant Coach, Basketball Bantam Team, 01/01/15, Jeanne-Mance High School, Montreal
- Captain of Basketball and Regional Champions, 01/01/05, Honore-Mercier High School, Montreal
Timeline
Sales Consultant
Bell Canada
01.2024 - 09.2024
Sales Representative
Cogeco
11.2021 - 01.2024
Sales Supervisor
Bell
07.2019 - 02.2021
Team Leader
Audi
01.2016 - 06.2018
BRAND AMBASSADOR
Brand Momentum
01.2012 - 11.2017
AGENT, FASHION AND ARTS
IEGOR, HOTEL DES ENCANS
01.2012 - 12.2012
INDEPENDENT STUDENT -
UQAM
ATTESTATION OF VOCATIONAL SPECIALIZATION IN THE LAUNCHING OF COMPANIES AND ENTREPRENEURSHIP -
IT and administration center of Verdun
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