Jasnoor Saini
Surrey,BC
Summary
Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Supervisor
Michael Kors Canada
04.2024 - Current
- Managed daily operations, client relations and IT.
- Provided guidance and support to all members of the sales team to ensure the successful completion of tasks.
- Ensured compliance with company policies and procedures related to sales operations.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Planned and coordinated staff training sessions for new and existing employees.
- Developed and implemented sales strategies to increase customer base.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Delegated work to staff, setting priorities and goals.
Full Time Sales Associate
Michael Kors Canada
08.2023 - 04.2024
- Focused on building the clientele and dealing with resellers.
- Contributed to personal, everyday, and monthly financial goals of the store.
- Worked with receiving, processing, and organizing the stocks.
- Managed visual merchandising and helped the team maintain the visuals of the store.
- Effectively managed the daily operations of the store.
- Welcomed the guests into the store and communicated the best deals according to their requirements.
- Trained new hires in the store about the policies and work requirements, according to the company standards.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
Part Time Sales Associate
American Eagle Outfitters
03.2023 - 07.2023
- Engaged with customers in a friendly manner, developing good relationships with the clientele.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Replenished sales floor merchandise efficiently, and in a timely fashion.
- Maintained a clean sales floor, and straightened and faced merchandise.
- Checked product shelves to ensure proper price labels, and ensured that price changes were reflected accordingly.
- Assisted customers from the moment they stepped onto the sales floor, supported them in finding the right product and using the fitting room, and finally closed the sales at the cash counter.
Part Time Sales Associate
Kate Spade Canada
07.2022 - 07.2023
- Answered questions about merchandise and maintained current knowledge about the products and promotions.
- Assisted in meeting and exceeding the store's sales goals and objectives.
- Assisted in directing store operations, including stock control and management, shipping and receiving, and store maintenance.
- Assisted in ensuring compliance with all company policies and procedures.
- Greeted and attended to customers with a friendly, approachable attitude.
- I volunteered to cover short-staffed shifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Education
Associates of Arts -
KWANTLEN POLYTECHNIC UNIVERSITY
04-2024
Skills
- Deadline Management
- Sales Target Achievement
- Reliability
- Quick learner
- Communication Skills
- Leadership
- Strong ability to prioritize and organize
- Team leadership
- Employee training
- Sales strategy
- Visual merchandising
- Project management
- Problem solving
Timeline
Sales Supervisor
Michael Kors Canada
04.2024 - Current
Full Time Sales Associate
Michael Kors Canada
08.2023 - 04.2024
Part Time Sales Associate
American Eagle Outfitters
03.2023 - 07.2023
Part Time Sales Associate
Kate Spade Canada
07.2022 - 07.2023
Associates of Arts -
KWANTLEN POLYTECHNIC UNIVERSITY
Similar Profiles
Orlando BarretoOrlando Barreto
Sales Associate at Michael KorsSales Associate at Michael Kors
Briana SavulakBriana Savulak
Temporary Sales Supervisor/Sales Associate at Michael KorsTemporary Sales Supervisor/Sales Associate at Michael Kors
Zesilia HernandezZesilia Hernandez
Assistant Manager at Michael KorsAssistant Manager at Michael Kors