Charles Anderson
211 CYPRESS WAY SUNSET ESTATES SK S7B 0A4,SK
Summary
Availability any time Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
Supervisor
A&W Restaurants
500 Bloor St. W., Toronto Ontario
08.2015 - 02.2024
- Working long period of time 9/16 hour shifts dealing with complaints/homeless always in contact with the police service ambulance community services
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Janitor Assistant
Metropolitan United Church
Toronto, ON
07.2010 - 03.2016
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Reported damages and hazardous conditions to management for further action.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Grad 10 -
L. Y. Cairns School
Edmonton, ABSkills
- Great at customer service
- Great at getting team/coworkers involved
- Great at listening to instructions and safety concerns
Languages
English
Full Professional
Schedule
Availability 7am-7pm 24/7
References
References at A&W restaurant
Sandeep Khanna At
+1 (647) 960-3940 Or
Nishawn At
+1 (250) 899-0779
Timeline
Supervisor
A&W Restaurants
08.2015 - 02.2024
Janitor Assistant
Metropolitan United Church
07.2010 - 03.2016
Grad 10 -
L. Y. Cairns School