JOAN WACU
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
ECDE Teacher
Remeca Academy School
01.2021 - 03.2024
- Planned lessons using educational guidelines
- Maintained fun, interactive, clean, and well-organized classroom
- Implemented age-appropriate curricula to meet needs of young learners
- Assisted in creating safe and nurturing classroom environment that promoted all students' emotional well-being and academic growth
- Organized student extracurricular activities, promoting social skills development and positive school culture
- Boosted student engagement with creative teaching techniques, improving material retention
- Implemented behavior modification strategies, improving self-regulation and classroom participation among students
- Evaluated student performance through regular assessments, providing constructive feedback for growth and improvement
- Instructed and monitored students in active teaching, following protocols outlined in school structure
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans
- Developed strong relationships with parents through regular communication, involving them in their child's education process.
Internship
Juja St. Peters School
05.2014 - 08.2014
- Taught 20 pre-school children
- Handled children during outdoor activities
- Guided children on remedial teaching
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments for young learners
- Analyzed problems and worked with teaching staff to develop solutions catered to children's learning
- Developed organizational skills by managing multiple children's activities while adhering to strict deadlines
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Prepared project presentations and reports to assist senior staff
Sales associate
Penda mini Super market
01.2010 - 06.2011
- Stocking products on shelves ready for sale
- Did price changes during major sale
- Changed merchandising plans based on seasons
- Made sure food products are not outdated
- Provided customer service by taking customers where products are located
- Helped in inventory management by checking system for product availability and promotion
- Operated cash registers to provide prompt customer service.
Beautician/Cosmetologist
Milele Beauty Salon
01.2009 - 12.2009
- Maintained clean, hygienic work environment to ensure client safety and comfort throughout treatments
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments
- Built loyal clientele through excellent communication skills and attention to detail in all beauty services
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Fostered welcoming atmosphere that encouraged repeat business from satisfied customers
- Grew sales with great work ethic, individualized beauty care plans, and positive attitude
- Expanded service offerings by staying current with industry trends and participating in continuing education opportunities
- Streamlined appointment booking process, leading to reduced wait times for clients.
Education
Some College (No Degree) - Microsoft Word Office
JKUAT ENTERPRISES (JKUATESS)
Nairobi, KenyaCertificate in Early Childhood Development Education - undefined
HAVARD INSTITUTE OF DEVELOPMENT
Nairobi, Kenya01.2015
Kenya Certificate of Secondary Education (KCSE) - undefined
RUCHU GIRLS HIGH SCHOOL
Nairobi, Kenya01.2006
Skills
- Able to work in fast-paced environment
- Highly motivated and team oriented
- Excellent in written and oral communication
- Great at customer service
- Keen about safety in work places
- Basic computer skills
- Excellent at time management
- Highly organized and neat
- Intermediate Computer knowledge
- Classroom Organization
- Great at multi-tasking, problem analysis and Resolution
- Behavioral modeling
- Lesson Planning
- Motor Skill Development
- Fast at acquiring new skills and knowledge
- Great at prioritizing task
City
Calgary
State
AB
Zip
T2Y 3K3
References
- PAUL WAMBUGU WANGAI, JKUAT, P.O. Box 62000-00200, Nairobi, Kenya, +254 720 672 582
- JOHN NJURU NGURE, Manager, Harvard Institute of Development College, Thika, Kenya, 01000, +254 737 636 498
Hobbies and Interests
- Reading educative materials
- Active participant in sports
- Travelling to new and adventurous places
Timeline
ECDE Teacher
Remeca Academy School
01.2021 - 03.2024
Internship
Juja St. Peters School
05.2014 - 08.2014
Sales associate
Penda mini Super market
01.2010 - 06.2011
Beautician/Cosmetologist
Milele Beauty Salon
01.2009 - 12.2009
Some College (No Degree) - Microsoft Word Office
JKUAT ENTERPRISES (JKUATESS)
Certificate in Early Childhood Development Education - undefined
HAVARD INSTITUTE OF DEVELOPMENT
Kenya Certificate of Secondary Education (KCSE) - undefined
RUCHU GIRLS HIGH SCHOOL
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