CHARLENE JOY A. VALLE
Richmond,BC
Summary
Efficient and reliable candidate excelling in handling diverse tasks with a positive demeanor. A dedicated and enthusiastic job seeker, eager to learn and to embrace additional responsibilities in pursuit of team objectives.
Overview
3
3
years of professional experience
Work History
Stockroom Supervisor
VF Outdoor Canada Co. The North Face
09.2023 - Current
- Enhanced stockroom efficiency by implementing new inventory management systems and procedures.
- Increased accuracy in order fulfillment through meticulous organization and attention to detail.
- Handled day-to-day shipping and receiving overseeing more than 100 cartons per day.
- Reduced stock discrepancies by conducting regular audits and reconciling any variances promptly.
- Streamlined receiving processes, ensuring timely unpacking, inspection, and stocking of incoming shipments.
- Resolved customer concerns regarding product availability or delays in a professional and timely manner.
Sales Associate
VF Outdoor Canada Co. The North Face
09.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
Plan Administrator Intern
Western Pacific Trust Company
01.2023 - 04.2023
- Managed the transition to a new plan provider, ensuring seamless continuation of services for participants.
- Maintained accurate records to inform clients of progress and updates.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Sending out checks to the clients
Customer Assistant
Landbank of the Philippines
03.2021 - 06.2021
- Attends to various queries and requests relating to opening accounts
- Responsible for gathering and verifying client information either online or offline
- Directly encode client’s data to the system and endorses all data and forms used to concerned Branch personnel for processing.
Education
Post Degree Diploma in Canadian Business Management -
Vancouver Community College
Vancouver, BC06.2023
Bachelor’s Degree in Business Administration Major in Financial Management -
San Sebastian College Recoletos
Manila, Philippines03.2019
Skills
- Inventory Management
- Organizational Skills
- Employee Motivation
- Attention to Detail
- Problem Solving
- Adaptability
- Effective team player
- Multitasking Abilities
Timeline
Stockroom Supervisor
VF Outdoor Canada Co. The North Face
09.2023 - Current
Plan Administrator Intern
Western Pacific Trust Company
01.2023 - 04.2023
Sales Associate
VF Outdoor Canada Co. The North Face
09.2021 - Current
Customer Assistant
Landbank of the Philippines
03.2021 - 06.2021
Post Degree Diploma in Canadian Business Management -
Vancouver Community College
Bachelor’s Degree in Business Administration Major in Financial Management -
San Sebastian College Recoletos
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