Quan Nguyen
Customer Service Specialist
Scarborough,ON
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
1
1
Language
Work History
Stockroom Supervisor
MANGO
06.2022 - 02.2025
- Consistently achieving stock accuracy through diligent inventory management and hourly replenishment
- Trained and developed a team of 13 associates, further enhancing inventory management and improving teams performance
- Managed logistics for incoming shipments to achieve on-time delivery
- Analyzed inventory data to identify trends and optimize stock level
- Managed day-to-day operations of store, including opening and closing procedures
- Provided excellent customer service and resolved customer complaints quickly and effectively
Senior Crew Member
Banh MI Boys
07.2017 - 03.2022
- Collaborated with crew members to handle peak lunch/dinner traffic, contributing to an average revenue of $2000
- Organized incoming food inventory/stock to ensure that products are prepped in a timely manner before store opening
- Provided friendly customer service to increase customer retention and brand perception
- Handled cash transactions on POS systems with accuracy to ensure all sales are recorded
- Prepared large catering orders for SMBs with an average order value of $1000+
- Efficiently cleaned store during closing hours to maintain health and safety standards for future customers
- Worked between 7-12 hours/day in-store to supplement crew member availability
- Assisted Managers with lifting heavy loads up to 50lbs
Shift Leader
Menchies Canada
06.2014 - 07.2016
- Built relationships with customers; encouraged high volume of repeat business
- Enthusiastically described self-serve process to new customers
- Handled cash and end of day sales reports
- Promoted company via sales tactics including: coupons, contest details, seasonal promotions
Education
High School Diploma -
Francis Libermann Catholic High School
Toronto, ONSkills
Inventory Management
Cash POS systems
Customer Service
Food Preparation
Sales
Leadership
Problem-solving
Employee motivation
Teamwork
Timeline
Stockroom Supervisor
MANGO
06.2022 - 02.2025
Senior Crew Member
Banh MI Boys
07.2017 - 03.2022
Shift Leader
Menchies Canada
06.2014 - 07.2016
High School Diploma -
Francis Libermann Catholic High School