Overview
Work History
Education
Skills
Timeline
Generic

Quan Nguyen

Customer Service Specialist
Scarborough,ON

Overview

11
11
years of professional experience
2016
2016
years of post-secondary education
1
1
Language

Work History

Stockroom Supervisor

MANGO
06.2022 - 02.2025
  • Consistently achieving stock accuracy through diligent inventory management and hourly replenishment
  • Trained and developed a team of 13 associates, further enhancing inventory management and improving teams performance
  • Managed logistics for incoming shipments to achieve on-time delivery
  • Analyzed inventory data to identify trends and optimize stock level
  • Managed day-to-day operations of store, including opening and closing procedures
  • Provided excellent customer service and resolved customer complaints quickly and effectively

Senior Crew Member

Banh MI Boys
07.2017 - 03.2022
  • Collaborated with crew members to handle peak lunch/dinner traffic, contributing to an average revenue of $2000
  • Organized incoming food inventory/stock to ensure that products are prepped in a timely manner before store opening
  • Provided friendly customer service to increase customer retention and brand perception
  • Handled cash transactions on POS systems with accuracy to ensure all sales are recorded
  • Prepared large catering orders for SMBs with an average order value of $1000+
  • Efficiently cleaned store during closing hours to maintain health and safety standards for future customers
  • Worked between 7-12 hours/day in-store to supplement crew member availability
  • Assisted Managers with lifting heavy loads up to 50lbs

Shift Leader

Menchies Canada
06.2014 - 07.2016
  • Built relationships with customers; encouraged high volume of repeat business
  • Enthusiastically described self-serve process to new customers
  • Handled cash and end of day sales reports
  • Promoted company via sales tactics including: coupons, contest details, seasonal promotions

Education

High School Diploma -

Francis Libermann Catholic High School
Toronto, ON

Skills

Inventory Management

Timeline

Stockroom Supervisor

MANGO
06.2022 - 02.2025

Senior Crew Member

Banh MI Boys
07.2017 - 03.2022

Shift Leader

Menchies Canada
06.2014 - 07.2016

High School Diploma -

Francis Libermann Catholic High School

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Quan NguyenCustomer Service Specialist