Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHARLENE X. QUAN

Foster City

Summary

California-licensed pharmacist with 17 years in retail pharmacy. Proven leader in high-volume operations, MTM services, immunizations, and patient care. Bilingual in Mandarin and Cantonese.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Rite Aid
San Mateo
01.2023 - Current
  • Managed 1,700+ weekly scripts; led team of 10+ staff.
  • Maintained 90%+ customer satisfaction; 85% retention after store merger.
  • Delivered 3,000+ immunizations annually (flu, shingles, COVID-19, Tdap).
  • Trained staff on MTM platforms; completed 100+ MTM cases yearly.
  • Reduced inventory shrink by 25% via optimized cycle count process.
  • Executed corporate goals; improved clinical service revenue by 15%.
  • Hosted 10+ community flu clinics annually.

Pharmacy Manager

Rite Aid
San Mateo
09.2016 - 01.2023
  • Supervised COVID-19 vaccine clinic; 250 doses/day at peak.
  • Directed logistics, inventory, staffing, and patient flow compliance.

Outpatient Pharmacist (On Call)

Kaiser Permanente
South SF
01.2016 - 01.2022
  • Fulfilled 1,000+ daily scripts in high-volume outpatient setting.
  • Performed 200+ patient consultations/year on chronic meds & adherence.
  • Collaborated with care teams on transitions, med rec, and clinical support.

Pharmacy Manager

Rite Aid
Pacifica
09.2013 - 01.2016
  • Top district immunization store (2014); Shrink Award (2013).

Floater Pharmacist

Rite Aid
Bay Area
07.2011 - 09.2013
  • Provided relief at 30+ locations, ensuring consistent quality.
  • Named top-performing floater in district.

Staff Pharmacist

Rite Aid
San Diego
09.2009 - 07.2011

Education

Pharm.D. -

UC San Diego
05-2009

B.S. - Microbial Biology, Honors

UC Berkeley
05-2005

Skills

  • Retail Pharmacy Management
  • MTM & Immunization Delivery
  • Regulatory Compliance & Audits
  • Team Supervision & Training
  • Patient Engagement & Counseling

Certification

  • Immunization Delivery (AphA)
  • BLS Certified
  • Contraception Certified
  • Smoking Cessation Certified
  • Travel medication Certified

References

  • Kim Che, Pharm.D., Outpatient Pharmacy, Kaiser Permanente, South San Francisco, CA, (510) 358-1218
  • Diane Tackaberry, Pharm.D., Pharmacy Manager, CHME Pharmacy, Foster City, CA, (650) 703-2345

Timeline

Pharmacy Manager

Rite Aid
01.2023 - Current

Pharmacy Manager

Rite Aid
09.2016 - 01.2023

Outpatient Pharmacist (On Call)

Kaiser Permanente
01.2016 - 01.2022

Pharmacy Manager

Rite Aid
09.2013 - 01.2016

Floater Pharmacist

Rite Aid
07.2011 - 09.2013

Staff Pharmacist

Rite Aid
09.2009 - 07.2011

Pharm.D. -

UC San Diego

B.S. - Microbial Biology, Honors

UC Berkeley

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CHARLENE X. QUAN