Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charlene Vasas

Winnipeg,MB

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Bylaw Enforcement OfficerAnimal Control OfficerCustomer Service Representative

Work Type

Part Time

Location Preference

On-Site
Location: Winnipeg, MB, CA
Open to relocation: No

Important To Me

Work-life balanceFlexible work hours

Summary

Dynamic and detail-oriented professional with a proven track record at the City of Winnipeg. Skilled in problem-solving and customer service, I excel in high-pressure environments, fostering teamwork and collaboration. Committed to community safety and education, I effectively resolve conflicts while maintaining strong communication and organizational skills.

Overview

23
23
years of professional experience

Work History

Bylaw Enforcement Officer

City of Winnipeg
Winnipeg, MB
01.2016 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Animal Control Officer

City of Winnipeg
Winnipeg, MB
01.2008 - 01.2016
  • Enforced local animal control ordinances and regulations to ensure community safety.
  • Responded promptly to service calls regarding stray or injured animals.
  • Conducted investigations of animal cruelty complaints and gathered evidence for follow-up actions.
  • Maintained accurate records of all animal control activities in compliance with city standards.
  • Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
  • Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
  • Captured domestic and wild animals.
  • Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
  • Responded to numerous daily calls to enforce animal control regulations.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.

Customer Service Representative

City of Winnipeg
Winnipeg, MB
03.2001 - 01.2008
  • Provided accurate information to customers regarding city services and programs.
  • Assisted in resolving customer inquiries through effective communication and problem-solving skills.
  • Maintained records of customer interactions to ensure consistent service delivery.
  • Collaborated with team members to improve response times and streamline service processes.
  • Handled escalated issues with professionalism, ensuring satisfactory resolutions for customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Murdoch Mackay Collegiate
Winnipeg, MB

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Flexible and adaptable

Excellent communication

Multitasking Abilities

Critical thinking

Decision-making

Problem resolution

Organization and time management

Calm under pressure

Languages

English
Native or Bilingual

Timeline

Bylaw Enforcement Officer

City of Winnipeg
01.2016 - 05.2024

Animal Control Officer

City of Winnipeg
01.2008 - 01.2016

Customer Service Representative

City of Winnipeg
03.2001 - 01.2008

High School Diploma -

Murdoch Mackay Collegiate

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Charlene Vasas