Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Charlene Trinchera

Charlene Trinchera

CUSTOMER SERVICE ORDER DESK
Vancouver,BRITISH COLUMBIA

Summary

A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Customer Service Order Desk

ContainerWorld
Richmond, BC
11.2021 - Current
  • Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
  • Addressed inquiries from customers in a polite, professional, and efficient manner.
  • Assisted customers with placing orders or resolving product issues over the phone and in person.
  • Enter all orders into the system via phone or EDI

Cleaning Staff Member

Ecosan Hygiene
Vancouver
05.2019 - 06.2021
  • Helped lead a team
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded to emergency cleaning requests to meet client expectations.
  • Cleaned and sanitized bathrooms, replenished supplies and cleaned mirrors.

Assistant Cake Decorator

Safeway
Vancouver, BRITISH COLUMBIA
06.2016 - 04.2019
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Cleaned work area after completing each project for sanitation purposes.

Salad Maker

Milestones Grill and Bar Restaurant
Vancouver
03.2015 - 06.2016
  • Prepared food
  • Helped at the desert station
  • Helped the dishwasher when needed
  • Followed recipes accurately to prepare various types of salads.

Education

Diploma - Business Fundamentals

Sprott Shaw College, Vancouver, BC
06-2022

Certificate - Hotel And Restaurant Management

University of Perpetual Help , Philippines
03-2004

Skills

  • Attention to detail and teamwork
  • Basic knowledge of Microsoft Office: Word and Excel
  • Can handle pressure at work and able to multitask
  • communication skills

Languages

filipino
Full Professional
English
Professional

References

References available upon request.

Timeline

Customer Service Order Desk - ContainerWorld
11.2021 - Current
Cleaning Staff Member - Ecosan Hygiene
05.2019 - 06.2021
Assistant Cake Decorator - Safeway
06.2016 - 04.2019
Salad Maker - Milestones Grill and Bar Restaurant
03.2015 - 06.2016
Sprott Shaw College - Diploma, Business Fundamentals
University of Perpetual Help - Certificate, Hotel And Restaurant Management

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Charlene TrincheraCUSTOMER SERVICE ORDER DESK