Simranjit Kaur
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Order Desk/Customer Service Representative
Jesse tree fine foods
Bolton, ON
09.2023 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Surpassed sales goals through implementation of successful marketing strategies.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Made outbound calls to obtain account information.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated databases with new and modified customer data.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Understood and followed oral and written .
- Proficient commons on Quick books, Prism ,MS office,MS word,Excel,Adobe,Zoom, Sales force CRM and other basic computer softwares.
Customer Service and Sales Associate
OSL(Bell authorized agent)
Mississauga, ON
08.2022 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Excellent skill with Quick books,Sales force,CRM, MS-office,excel,Adobe,Microsoft team ,zoom and other technical database and softwares.
- Increased purchase amounts by cross-selling with similar products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
Team Leader
Macdonals
Woodbridge, ON
05.2018 - 12.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Completed inventory audits to identify losses and project demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Post Graduation Diploma - Project Management
Canadore College of Applied Arts And Technology
Mississauga, ON01.2020
Post Graduation Diploma - Mobile Application Development
Canadore College of Applied Arts And Technology
Mississauga, ON06.2019
Skills
- Customer Service
- Customer Needs Assessment
- Time Management
- Sales Goals Attainment
- Teamwork and Collaboration
- Relationship Selling
- Flexible Schedule
- Problem-Solving
- Policy and Procedure Adherence
- Order Processing
- Verbal and Written Communication
- Upselling Techniques
- Store Opening and Closing
- Cash Handling
- Safety and Cleanliness Standards
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Product Knowledge
- Engaging with Diverse Customers
- Security Practices
- Computer Proficiency and Microsoft Office
Timeline
Order Desk/Customer Service Representative
Jesse tree fine foods
09.2023 - Current
Customer Service and Sales Associate
OSL(Bell authorized agent)
08.2022 - 09.2023
Team Leader
Macdonals
05.2018 - 12.2020
Post Graduation Diploma - Project Management
Canadore College of Applied Arts And Technology
Post Graduation Diploma - Mobile Application Development
Canadore College of Applied Arts And Technology
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