Charlene LaMarsh
Arkona,ON
Summary
Accomplished Department Manager at Walmart Canada, adept in employee management and supply inventory control. Demonstrates exceptional customer service standards and a flexible approach, ensuring seamless operations and enhanced team productivity. Proven track record in improving workflow and maintaining rigorous safety protocols. Skilled in fostering strong relationships and promoting a culture of excellence.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Powell’s Supermarket
Bay Roberts, NL
09.2023 - 07.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products and service to management to prevent future problems.
- Assisted in the preparation of food items according to recipes and instructions.
- Maintained cleanliness standards for all service areas including storefront, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Followed established cash handling procedures when collecting payment from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Complied with company service standards and adhered to inventory and cash control procedures.
Home Support Worker
Home Comfort
Bay Roberts
07.2022 - 09.2023
- Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing and grooming.
- Assisted individuals with mobility issues in transferring from bed to wheelchair and vice versa.
- Administered medications as prescribed by physician or other healthcare provider.
- Encouraged clients to participate in meaningful activities that promote independence and well-being.
- Provided emotional support through active listening, empathy and compassion.
- Engaged in leisure activities with clients such as reading books together or playing board games.
- Improved patient outlook and daily living through compassionate care.
Department Manager
Walmart Canada
Wallaceburg, Ontario
09.2007 - 04.2022
- Lead and managed the employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Managed daily operations, ensuring efficient workflow and productivity.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Education
GED -
Lambton Kent Composite School
Dresden, ON01-2000
Skills
- Reliable and Dedicated
- Strong Customer Service Standards
- Flexible Schedule
- Adaptive Team Player
- Processes and Procedures
- Regulatory Standards
- Employee Management
- Supply and Inventory Management
Certification
- WHIMS Certified
Timeline
Customer Service Representative
Powell’s Supermarket
09.2023 - 07.2024
Home Support Worker
Home Comfort
07.2022 - 09.2023
Department Manager
Walmart Canada
09.2007 - 04.2022
GED -
Lambton Kent Composite School