Cyndi Senteno
Lodi
Summary
Dynamic customer service professional with a proven track record at Ashley Furniture Homestore. Skilled in efficient money handling and active listening, I excel at resolving customer issues and ensuring satisfaction. Dedicated and reliable, I consistently deliver timely quotes and coordinate deliveries, enhancing operational efficiency and customer experience.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Ashley Furniture Homestore
03.2021 - Current
- Balance the cash drawer
- Take customer payment via cash, check, credit card, and finance.
- Process refunds.
- Schedule deliveries and technicians for customers.
- Answer phones/emails efficiently.
- Help order parts for customers.
- Get resolutions for customers.
- Daily audits for accuracy on orders and payments.
- Help with inventory by making sure that all sold items that leave the store are properly documented.
Customer Service Representative
J&B Materials DBA Charles G. Hardy
10.2018 - 06.2020
- Answer phones/emails efficiently.
- Prepared quotes for customers in a timely manner.
- Taking orders from customers, and following up in a timely manner with pricing and delivery information.
- Coordinate getting materials delivered to the job site, and stockers.
- Handle cash, checks, credit cards, or put it on customers' accounts.
- Assisted in conducting the annual inventory.
Customer Service Representative
Great Western/ FBM Building Materials
08.2014 - 10.2018
- Answered phones and emails in a timely manner.
- Handled ordering building materials for multiple 26-story high-rises at once efficiently.
- Prepared quotes for customers.
- Handled cash, check, and CC payments.
- Coordinated getting truckloads of materials to the job site.
- Assisted in the annual inventory.
Receptionist/Customer Service Representative
Charles G. Hardy, Inc
08.1994 - 08.2014
- Answered phones.
- Scheduled appointments for the owner.
- Filed orders and quotes.
- Matched POs to receivers.
- Notified customers when orders were ready for pick-up.
- Orders stock doors for the company.
Education
High School Diploma -
Mayfair High School
Lakewood, CA06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Efficient money handling
- Fast learner
- Reliable
- Dedicated and loyal
- Great Customer Service
Timeline
Customer Service Representative
Ashley Furniture Homestore
03.2021 - Current
Customer Service Representative
J&B Materials DBA Charles G. Hardy
10.2018 - 06.2020
Customer Service Representative
Great Western/ FBM Building Materials
08.2014 - 10.2018
Receptionist/Customer Service Representative
Charles G. Hardy, Inc
08.1994 - 08.2014
High School Diploma -
Mayfair High School