Cyndi Senteno
Lodi
Summary
Dynamic customer service professional with a proven track record at Ashley Furniture Homestore. Skilled in efficient money handling and active listening, I excel at resolving customer issues and ensuring satisfaction. Dedicated and reliable, I consistently deliver timely quotes and coordinate deliveries, enhancing operational efficiency and customer experience.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Ashley Furniture Homestore
Stockton, CA
03.2021 - Current
- Balance the cash drawer
- Take customer payment via cash, check, credit card, and finance.
- Process refunds.
- Schedule deliveries and technicians for customers.
- Answer phones/emails efficiently.
- Help order parts for customers.
- Get resolutions for customers.
- Daily audits for accuracy on orders and payments.
- Help with inventory by making sure that all sold items that leave the store are properly documented.
Customer Service Representative
J&B Materials DBA Charles G. Hardy
Paramount, CA
10.2018 - 06.2020
- Answer phones/emails efficiently.
- Prepared quotes for customers in a timely manner.
- Taking orders from customers, and following up in a timely manner with pricing and delivery information.
- Coordinate getting materials delivered to the job site, and stockers.
- Handle cash, checks, credit cards, or put it on customers' accounts.
- Assisted in conducting the annual inventory.
Customer Service Representative
Great Western/ FBM Building Materials
Pico Rivera, CA
08.2014 - 10.2018
- Answered phones and emails in a timely manner.
- Handled ordering building materials for multiple 26-story high-rises at once efficiently.
- Prepared quotes for customers.
- Handled cash, check, and CC payments.
- Coordinated getting truckloads of materials to the job site.
- Assisted in the annual inventory.
Receptionist/Customer Service Representative
Charles G. Hardy, Inc
Paramount, CA
08.1994 - 08.2014
- Answered phones.
- Scheduled appointments for the owner.
- Filed orders and quotes.
- Matched POs to receivers.
- Notified customers when orders were ready for pick-up.
- Orders stock doors for the company.
Education
High School Diploma -
Mayfair High School
Lakewood, CA06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Efficient money handling
- Fast learner
- Reliable
- Dedicated and loyal
- Great Customer Service
Timeline
Customer Service Representative
Ashley Furniture Homestore
03.2021 - Current
Customer Service Representative
J&B Materials DBA Charles G. Hardy
10.2018 - 06.2020
Customer Service Representative
Great Western/ FBM Building Materials
08.2014 - 10.2018
Receptionist/Customer Service Representative
Charles G. Hardy, Inc
08.1994 - 08.2014
High School Diploma -
Mayfair High School