Charlene Bailey

• Determined eligibility for compensation claims related to occupational accidents and diseases
• Managed a caseload of 30 files, rendering at least two complex eligibility decisions daily
• Communicated with clients (workers and employers) to gather necessary information for their claims
• Rendered legal decisions, explained clients' rights, and outlined next steps in their claims
• Ensured timely compensation and medical follow-up for workers
• Authorized treatments and medical tests
• Conducted a follow-up with clients post-medical appointments to identify risk factors (e.g., pain, depression, conflict with employer, activity levels)
• Coordinated safe return-to-work plans, recommending temporary assignments or progressive returns

• Managed a caseload of 60+ files for clients in Quebec and across Canada
• Analyzed and recommended strategies for Workers' Compensation and Disability cases
• Provided support for clients in developing temporary assignments and progressive return-to-work plans
• Evaluated confidential medical information to determine the justification of work absences per short-term disability criteria
• Ensured effective follow-up with provincial Workers' Compensation regarding client claims

• Provided clerical support to a team of claim adjudicators and rehabilitation counselors
• Processed contest requests, copied files, authorized treatments and medical tests
• Responded to all calls and messages within 48 hours and handled mail on the day of receipt
• Followed up with clients during their job search and provided job search support services
• Prepared document copies for the legal department
• Conducted medical follow-ups, identifying risk factors like pain radiation, depression, employer conflicts, and activity cessation
• Developed a training document and trained new student employees in similar roles

Managed filing and various administrative tasks