Carmen Bailey

• Current: the past 7 years working on the Special Needs Team, specializing in Brain Injuries, Psychological and Burns and currently working in Hearing Loss claims.
• Apply and interpret Legislation, Policy and Procedures to claimant’s files.
• Determine entitlement of claims by collecting, reviewing and analyzing relevant information.
• Advise both employers and workers of entitlement decisions.
• Set compensation rates and issue temporary total disability payments.
• Utilize appropriate resources within WCB (Medical Consultants) and Community (Hospitals/Doctors).
• Provide high quality service to both employers and injured workers.
• Effectively manage a caseload of 40 – 70 claims (on Physical Industry teams).
• Coaching/Mentoring “new hire” Adjudicators (on Claims Resolution Team (CRT) for 4 years.
• Ensuring month end reports completed, Statistics for Adjudication Duration reports, and letter audit reporting completed in a timely manner.
• Project work: Psychological Injuries/Provided Validation to update Psych procedures.

• Responsible for intake/ assessment of the Capital Health Authority – Home Care client referrals.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Created detailed reports after each event highlighting key successes as well as areas of improvement.
• Assisted and successful in developing partnership contract, with Capital Health, The Good Samaritan, and The Greater Edmonton Foundation and The Chinese community.
• Successfully participated as a certified tutor with Alberta Vocational College, tutoring the Home Support Aide Course.
• Improved overall team efficiency by streamlining communication and implementing best practices in task management.
• Negotiated contracts with vendors successfully, securing favorable terms that aligned with organizational goals.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Responsible for intake/referral process for Housing and Community Services.
• Completed assessments, interviewed and scheduled staff for Home Support Services( part time).
• Developed individual lifestyle plans for people with various challenges wanting to live in the community.
• Responsible for the supervision of the tenant manager for a Seniors Citizens apartment complex.
• Maintained accurate and up to date case records according to policy.

Providing support to increase individual’s independence and inform clients of options available. Caseload of up to 12 - 20 seniors.

• Communicate updates with guardians and trustees as requested.
• Complete Month End reports and assist in developing Policies and Procedures.

Assisted in development and implementation of an appropriate therapeutic lifestyle, for 3 group homes.

• Worked at the first Alzheimer's Group
• Ensure service plans, and teaching, were completed/ demonstrated effectively.
• Analyzed tenant/landlord problems and provided assistance to call-in or walk-in members.
• Performed all aspects of supervision of team resident staff.

• Provided individual and group support.
• Complied/updated lists, for admissions, made all contacts.

• Evaluated individuals for a 6- 7 week observation/ assessment period on daily living skills in an apartment setting.
• Provided a comprehensive assessment summary report and presentation.